January 2024 by Alex Olitzky
Called through the phone to get help with a flight Cassina from the London department was the most helpful could not be quicker and more professional
December 2023 by Christine S
While my holiday plans have now changed and I won't be using trailfinders this time, I just wanted to comment on the excellent service I received at their Edinburgh branch. As a walk-in customer with a dog, me (and my pooch) received an excellent service. Kind, patient and very attentive to my needs. So, for any future plans, I will definitely be back! Thank you!
November 2023 by Alexander Inglis
Excellent. We had a great holiday, and when a flight was cancelled due to weather, Trailfinders stepped in and booked and paid for a hotel for us plus taxis to the airport and back.I will definitely use them again.
August 2023 by Theresa K Spence
The staff are extremely knowledgeable and helpful.
June 2023 by Hando Jono
The service is very good. The staffs are very friendly and helpful.
June 2023 by Fred rodger
Used a few times and organisation always excellent
April 2023 by Morag McInnes
I was a bit overwhelmed with the online stuff but worked it out for myself. The travel insurance was prohibitous. Was put under a bit of pressure to buy it but did not and will shop around for a more reasonable cover
March 2023 by Jane Ross
I am so glad I visited today. I was full of trepidation and didn't have a clue in how to organise my trip to India. Jenna is a true professional with great insight and information about this vast country. She put my mind at ease and I'm actually looking forward to the adventure that awaits me.
March 2023 by Kylie Walsh
Normally book holidays myself online but since I was planning a big safari, thought it would be best to get help. Trailfinders were fantastic, Michelle was so helpful and excited for us. We got our visas done by them too, cost a bit extra but it was done right. Highly recommend ??
September 2022 by Anne Dunnigan
Just phoned for advice this time but had fab experience when I booked my trip to Australia with them earlier this year.
September 2022 by Brid O'Connor
Fiona is amazing. Very patient and understanding. As a walk in customer, the service is fantastic.I would highly recommend . I left an hour later, holidays booked, flights booked. Happy Days. Brid.
August 2022 by Neil Hillman
Attentive as ever, and for the first time I actually visited an office (even though we've used them as our preferred agent for years and years). It's generally difficult to get through to Trailfinders on the phone and involves a wait, which can be irritating, but the service really is worth the wait. Today though, I was looked after in-person by Katey in the Edinburgh office, and she couldn't have been more helpful with my enquiry re-scheduling a flight, even though I was a 'walk-in' customer rather than one of her own customers. Recommended.
August 2022 by Lorna Bray
Called in yesterday, left within 5 minutes. Felt only interested in what class you were flying! Commission!! I felt was at back of question Very very disappointed. Won?t be booking anything with Trailfinders in Edinburgh and won?t be back!
August 2022 by Iain Wishart
Bought an expensive trip to St.Lucia - trip of a lifetime we hoped - it went badly wrong. Poor advice to recommend we go there via Barbados where we got caught out (and locked up!) owing to a false-positive COVID test in Barbados. Never got our holiday. To make matters worse, we bought the very expensive Trailfinders Travel Insurance (with Covid cover) but it has been worse than useless. Trailfinders sadly pass their insurance claims to CSA Ltd - whom do not answer ?phones, do not acknowledge they have the claim and do all they can to never pay out. Claim signed for early March 2022 and we have heard nothing.Further, if you do need help when abroad - there is no help or assistance on the so-called emergency telephone number Trailfinders provide. It was unmanned. Avoid Trailfinders and avoid their insurance at all costs. A total rip off.Update 02 08 2022: Called CSA and got through! They signed Royal Mail receipt for my claim on 22nd March 2022 but confess to having lost my claim and have no record of it! CSA have never contacted me as Trailfinders said they would.
August 2022 by Janice Birrell
Great staff very helpful in planning worldwide adventures and excellent service when travelling in 2020 getting back home for lockdown.Planning my next trip
