October 2023 by Edward Hart-Davis
I went for a walk-in private flu jab.The staff I interacted with were super friendly and made it a good experience.Thanks!
August 2023 by Lucy Westenra
Have been collecting my prescriptions from this pharmacy for about 9 years now. Staff has always been very helpful, knowledgeable and polite. Best thing about this pharmacy in comparison with other pharmacies in the area is that they almost always have medicines in stock. I can always call them and ask if my prescription has been sent by the GP. This past Saturday I went to collect my meds and the pharmacist on duty took the time to explain to me how the meds work. He was so kind and showed empathy to my problem, I was truly touched. Special thanks to this great man and professional who was on duty on Saturday 19.08.2023 at 3pm. A big thank you for the entire pharmacy team, you have been so helpful all these years.
July 2023 by Heather
The ladies are lovley but the main chemist is rude and patronising I've seen him be like thar with people who are plainly addics
December 2022 by Mikey Colvin
Certain staff are very rude and look down on you when you're collecting repeat prescriptions. I am aware its up to my doctor to "approve" the prescription as well but it's been half a week since the repeat prescription forum was sent and it still isn't at the pharmacy, a whole 2 minute walk away from the GP. Both the pharmacy and GP blame each other for why it isn't there. This is not the only time they have turned patients away without important medication for days while shaming them for it.
August 2022 by Mz Boom Bap
Some staff is nice other very arrogant?
January 2022 by Gerry MacGregor
Friendly staff who are always very polite and helpful.
July 2021 by Mary-Carmel Ibe
Lovely staff very helpful and friendly. Very quick to have prescriptions ready for collection. Best pharmacy I found so far.
March 2021 by Sean Curran
Pretty happy with staff and no real problems with stock. What I have found lately is that they have been shamefully cashing in ( price gouging ) during the Covid19 pandemic. This was for paracetamol, hand sanitiser and face masks. As a result I am looking at going elsewhere.Update: No longer going to use this pharmacy. I recently experienced an issue with my inhaler so took it in. I watched one of the assistants poke about the inside with an implement lifted from a worktop being used my numerous members of staff. Then the assistant disappeared from sight for approximately 3/4 minutes claiming she had fixed it. I asked if everything had been sanitised which she confirmed everything was safe and they take that aspect very seriously. Aye, right. I left and just knew it hadn't been sanitised given the example I had just witnessed so done it myself. Doing this I noticed I hadn't been given my own back. It was a scrubby marked and damaged replacement which didn't have the counter to observe the doses left. Won't be back.
March 2021 by Clodagh Mullan
I highly recommend this pharmacy! All the staff are so lovely, provide great medical advice and are quick and efficient at making up prescriptions. There is also a wide range of toiletries in the shop at very affordable prices!
March 2021 by Shirley Cusack
I popped in one time and was told by a member of staff the my usual pharmacy was not good and I should change to them for prescriptions. It was closer and so I did this. The 1st time - they couldn't complete the order on time (it happens so I was ok to go back). 2nd time they couldn't complete the order so again I was asked to go back. When I went back I was told rudely - "we can't get it - you will have to use something else". I asked what to do & he said I would have to go back to my GP to get something else. When I spoke to my GP he pointed out what they should have told me - that some pharmacies have deals with particular companies and are limited to certain suppliers. Smaller independent pharmacies are not tied to certain companies and have more options. I went back to my old pharmacy and got the medication. I will literally go the extra mile to my original independent pharmacy for friendly, good and reliable service. The rude guy left me worried that I could no longer get this medication because it was no longer available! That is unnacceptable.
March 2021 by Stelios Michailidis
Great staff ! I am a locum pharmacist, and I have worked a few times there and I can say that Tollcross pharmacy has the best and really organized dispensary and they provide the most efficient pharmaceutical services that I have seen in Edinburgh.
December 2019 by Sophie P.
Terrible service the past 3 times I have been in. Staff were scruffily dressed, queue of people with no structure, main woman on desk was too busy chatting with a friend, when eventually someone was called from the back to help a customer he was in the middle of eating. Overall not a professional service at all
November 2018 by Azaria Faver
No idea why there's a review saying they look down on addicts/those on drug related prescriptions?? This is absolutely not the case at all!! Every single one of them has been nothing but lovely to myself and my family, not once have we felt looked down upon! Always fast and prescription always spot on. Gutted we had to move chemist!
October 2018 by Remus Valsan
I've been using this pharmacy for a couple of years to pick up my prescription medication. There has never been an issue in my case - staff were effective and polite and waiting time was always short. It's just a regular no-frills pharmacy, but it always met my needs.
October 2018 by Georgeous maximus
After being told my prescription would be in for Wednesday (it's now Thursday) I'm starting to get impatient that it's not available. It might not seem a huge issue but I'm a type one diabetic who needs his medication to live... I also take time out of my day to come to the pharmacy, if you can't deliver then don't bother saying you can. I'll go back to boots next time
