November 2024 by Michelle Diane Holden
Visited the Perth store yesterday, the member of staff we spoke to was very pleasant, helpful and knowledgeable about the products. Talked us through the different types of flooring and advised on those most suitable for the space we need it for. It was later in the day and close to closing time but we didn?t feel rushed at all. Thank you!
October 2024 by Chris Hamilton
excellent service placed an order on line for collection went to collect it they load it In the car for us excellent customer service
March 2024 by davidseries
Ordered a repeat product over the phone and a completely different colour was sold to us without any warning prior that it would be a different colour. Labelled exactly the same on email conversations during purchase and invoices. ?It's obviously a different colour they can't dispute this.? Quote From a professional wood floor fitter. Thousands of pounds spent on the wrong floor and not offered any form of compensation.There was no way for us to know it would be a completely different colour to our existing floor. This company is careless and does not treat customers well at all, find an alternative.My response to wooden floor stores reply(below)1)"there was a year and a half between your original order and your most recent, the floor that you have ordered is a real wood product and from batch to batch can be extremely varied but I understand that our Edinburgh branch has explained this"my reply: Sadly nobody in your team told us that in advance. They happily took thousands of pounds of my money without saying anything about the difference in colour. It's not just a slight difference it's completely different. As I said, Tim rocks, the guy who installed it said he has the same flooring himself and would have complained to you about this. If somebody had told us that we would not bought it. Have you even looked at the colour difference?2) "in terms of compensation you were offered more of the current batch at cost price as a gesture of good will,"My Reply: You want to compensate by getting us to rip up the flooring we bought from you a year ago (at our cost) and buying more wood from you of the colour we don't want? Compensation doesn't mean we pay you a few thousand more.3) "we also understand that you inspected the flooring and told the fitter to continue" I was shown the floor after the fitter had done one and a half rooms out of two by chance when I was on the way out to work. I noticed it was a completely different colour but don't like confrontation, my loss I guess for not being the confident type. When I got back from work I received a text from the fitter saying they had done, I said I would be two minutes and by the time I got back to inspect they had gone. My wife was at work all day she only saw it after she got home later on, does her opinion of the product you sold us not count as a customer?all in all I've been made to feel awful by your company not accepting any of my points which all seem fairly sincere and straight forward to me. We have a completely different coloured floor to which we saved up for for the last year and nothing we can do about it. That's why I'm suggesting folk go elsewhere for buying their wood.
March 2024 by martyn wilson
Great service from John! Choice and particularly quality are very hard to beat. Very knowledgeable and helpful.
February 2024 by David Series
Ordered a repeat product over the phone and a completely different colour was sold to us without any warning prior that it would be a different colour. Labelled exactly the same on email conversations during purchase and invoices. ?It's obviously a different colour they can't dispute this.? Quote From a professional wood floor fitter. Thousands of pounds spent on the wrong floor and not offered any form of compensation.
There was no way for us to know it would be a completely different colour to our existing floor. This company is careless and does not treat customers well at all.
September 2023 by Steven Buchanan
The guys in the Seafield store couldn?t have been more helpful. The quality of the flooring is amazing and it looks brilliant. Would recommend to anyone!
March 2023 by Archie Galloway
Excellent service and choice
February 2023 by Stewart Simpson
Very helpful good advice shop looked very tidy good selection of flooring.
February 2023 by Drummond Miller
Herringbone flooring looks great. John and Steven were really easy to deal with and sorted me out with a fitter. Very pleased
January 2023 by Mark Harrower
Various family members have bought a few floors from here over the years and I should have left a review before now, but I?ve just put down the latest one- an 18mm lacquered engineered oak herringbone - and it looks stunning. The price was good and when I finally got round to doing it it was easy to lay as it?s such a quality product. Across hundreds of boards there was only ONE flawed one and it was just the corner which got trimmed off anyway. John at the store is super helpful with advice and assistance both before and after the sale. I made a mess of one of the doorways and had to ask for a few more bits. Although it was months ago I bought the stuff, without any issue he found some from the same batch and gave me them. Defo going back.
December 2022 by Ian Morgan
I had a great experience with John and Craig in the Edinburgh store. Great product and competitive pricing. The fitter said he loved their stuff it was great to work with and high quality. Recommended.
December 2022 by Badhrinath Govindarajan
Good range of floors and quality product. My tiler appriciated the quality of the laminate for the price that i paid. He said it was a joy to work with. Would highly recommend.
November 2022 by The Nobles
Knowledgeable, responsive, professional and friendly! John helped us sort out which Berry Alloc flooring (and what quantity) best met our needs. A year on and we couldn't be happier with the results!
November 2022 by A CDSTCKS
While the sales team were helpful I wasnt happy with the quality compared to the product description for the balento aquafloor. When I shared showing this photo of how easily it scratched I did not receive a response.
November 2021 by Mike Gill
Fantastic service over the last few daysThe quality of service is outstandingKnowledge out of this worldJust bought my wooden floor from this company
