February 2025 by Gary Buglass
If I had written this review 4 or so years ago, I'd give it 4 stars. I used to love coming here and tried where possible to make it a weekly occurrence. My latest visit regretfully will be my last. I have no idea what happened to this place. The staff weren't necessarily rude, but they were unengaged. Zero customer service skills. The sub itself was mediocre, nothing more. The tables were absolutely filthy. Overall, an extremely disappointing experience.
January 2025 by andrew mackay
Delivery driver stole my shoes and subway didn?t help one bit.
November 2024 by Hayley Baker
Dreadful see how my subway looked
When I opened it
September 2024 by Abhishek Malaviya
No clean
Men behaviour was very rudely.
Inside the cheese box some meat.
No maintain food hygiene.
I never go back again worst experience.
September 2024 by Jon
These nachos are by far the worst i have ever seen, lmao. Hardly any quantity, a couple of sauce splats and a stodgy lump of cheese like a cherry on top of a cake of disappointment.
Honestly looks like i?ve thrown most of them away, but nope. Cheers subway, the bairns are greetin noo.
March 2024 by Imran Rahman
Please be very careful of this branch of Subway. Looking through the reviews others have had a similar experience to me of being overcharged. They charged twice for 3 of the 4 sub meal deals I ordered. When I noticed and asked for a refund for the amount overcharged, I was told they cannot refund me. I was kept in store for over 40 mins whilst my family waited outside with our food getting cold. They were fairly clueless and their Manager/Owner, Oscar was no help at all. I was told I would have to refunded by a Bank transfer. However Oscar did not see this as a priority and appeared to have forgotten until I got I touch a few days later to ask where my refund was. I felt due to the delay, the food being cold and time wasted that I should be fully refunded as I was far from happy with the service and quality of the food, but he said I will only be refunded the amount of the difference, they even got this amount wrong initially and I had to work out the correct refund amount for them.I said I don't want to leave a bad review as I don't like doing that but felt the resolution was below my expectations and Oscar replied nonchalantly saying do what you want. He came across very bad mannered, with no willingness to provide good customer service and I fear this is common practise in this branch to overcharge people. Be very careful and my advice is avoid this branch of the franchise altogetherEdit (16/03/24) To clarify on the back of the owners response below, yes a refund was 'eventually' given by Bank transfer almost a week later but it was not a smooth process and as a result of the long delays trying to get a resolution my food went cold. No apologies or ownership were given or taken by Oscar for the inconvenience and the least he could've done in my opinion was refund the whole order based on the errors by his staff and time wasted and cold food given. Why could I not have just been refunded in store at the time and saved all the hassle of waiting for a Bank transfer and why is is this regularly happening to multiple customers in the reviews. It stinks of fraud to me and you need to take some level of ownership instead of acting like it's a non issue. Please avoid this branch of Subway and take you business elsewhere people, the owner severly lacks a decent level of customer service skills.
March 2024 by Romz
I'd give 0 stars if possible. Absolutely ridiculous service. Overcharged 3 meals, then said they can't refund in store so gave details for a manager/owners number who would have to bank transfer the refund. This took well over an hour in store and then meant when we did get our food it was freezing cold. Won't be back and wouldn't recommend for anyone to go to this specific branch as its awful.In response to the comment reply: we have footage of the whole correspondence and there were children present so there's absolutely no threatening behaviour on this end if anyone wants to see it that's fine with me. The owner is now just stating complete lies to disregard the whole issue which is even worse. Embarrassed for the branch at this point tbh.
August 2023 by Itz FanaTic Plays
As I've found over the times of going to SUBWAY your always going to get a healthy ish sub depending on which filling's you have, can be a little expensive, but you always get plenty for your money. Shops are clean and tidy.
July 2023 by Alex Milne
We had a nice chicken salad for a change ?
July 2023 by Tracey McDonald
Ordered delivery. Food arrived quickly and was tasty and still warm.
June 2023 by ellahamilton6
This place certainly doesn?t scrimp on portions and is by far the cleanest and freshest in Edinburgh! The new breakfast items are better than McDonalds so would recommend these too!!!
April 2023 by Kenny McCartney
Both times I've been in, the folk behind the counter have been rapid paced and efficient. Hits the spot versus picking up a cold sando from the Co-Op.
March 2023 by Pamela Bisset
Excellent customer service, friendly & helpful staff.
Impeccable cleanliness. Food is always fresh & delicious.
March 2023 by Canonmills Canines
Love this subway! Great service always from Leanne, always very pleasant!
February 2023 by Stuart Tait
Brilliant store! Quality food that was very fresh, the staff were very pleasant to talk to and made me feel welcome!
