October 2023 by George Young
Poorly-prescribed glasses were returned for adjustment. Jessie apologised straight away (wasn't her fault). Took some new measurements and requested a return from the manufacturer asap. Four days later, she called to tell me my glasses were ready.North Bridge, she is an asset to your shop. Jessie is polite, efficient and goes out of her way to satisfy. I hope you pay her well!
October 2023 by shaheeda saeed
This branch has the friendliest staff who are always smiling . Brian helped me pick out my glasses which is a mundane task but somehow he made it very enjoyable. I had a great experience here .
August 2023 by Harry Turner
My glasses broke while in Edinburgh, and I popped in to see if they could be fixed- staff was very helpful and fixed them.
August 2023 by Alison Hamilton
Staff are always very helpful. On this occasion I was served by Jesse , she helped me pick my frames and talked me through the particular type of glasses I needed for work, and I'm really pleased with them. Excellent knowledge , definitely recommend the North Bridge branch.
July 2023 by karine dumas
Went for an eye testStaff very professional, full test done and well explained
July 2023 by Derrick Farnell
Excellent service: friendly, patient, knowledgeable, experienced and efficient.I've used both independent opticians and national chains over the course of over two decades, and I've bad and good experiences with both. This branch of Specsavers is one of the best opticians I've used ? I'll definitely be using them again.
July 2023 by Hana
I went here to choose our new frames. I am super bad at style and clearly looked lost. A lovely member of staff came and helped me through the whole process and recommended what looked best for my face shape, etc. He was absolutely fabulous and helped me so much. Made the whole process a lot less scary, and I was out and the whole process done within 20minutes. Thank you Mr Purbo!!!
July 2023 by Hristiyan Todorov (hackvice)
Great place to buy your glasses. Even better service also. ?
May 2023 by Leonor C.
Staff is super friendly and helpful, there's a great selection of glasses to choose from. They're also prompt in making corrections when things go awry, such as a prescription not working for the customer. My go-to place for everything eye-related.
May 2023 by Bilaal Shabbir
Kelly was incredibly helpful, polite and friendly. I only popped in for an adjustment on glasses and she refused to take money. Blown away by the service. Would highly recommend
May 2023 by Ronja Kremer
Was sent away despite having made an online appointment in advance. Apparently the online system didn't register my appointment, even though I received an email confirmation which I also showed to the staff. The email was disregarded and I was told to wait and hope for an opening, despite me having booked an appointment. Took 30 mins and 4 people to figure out that I won't be seen because clearly they couldn't compensate for their disorganisation. Complete and utter incompetence on the staff's side.
April 2023 by Jonathan Kelso
Really good! They provided excellent customer service and were able to save the day when I needed emergency contacts while traveling!
April 2023 by Susan Malley
I went to Specsavers for my first eye examination in about 20years, and I was suffering from conjunctivitis, at least that's what I thought, but found out I had Blepharitis.I didn't wait long to be seen. Then i went into a private room and had the most thorough eye examination I could have. I even found out I need glasses! And the staff couldn't have been any more friendly and helpful in me selecting my glasses. They really took the time to let me try on several pairs and gave honest advice on how they suited my face.A lovely group of staff! ?
April 2023 by Raymond Steel
After bumping my verifocal glasses in crowd at the castle, the friendly and professional staff here managed to fix them in just 5 minutes. Excellent service and many thanks.
February 2023 by Jonathan Brigain
The team here is exceptional. They really make you feel welcome and comfortable. They are very professional and the optician Jennifer is the best I've ever seen. She really knows her stuff and always goes above and beyond.
