December 2023 by Lois Marwick
My 18 year old daughter who is disabled just tried to buy her brother a present and on arriving at the car realised she had the wrong batteries. She asked politely if she could change them at 18.59 and was told to come back tomorrow. On explaining she lived 90 minutes away she was allowed in whilst what can only be the manager said as she walked past- so she could hear ?for god sakes this is ridiculous the staff need to get home? making her feel incredibly uncomfortable.We are told to be kind and understanding to our retail staff at these times. This goes both ways!!
December 2023 by Zosia Stapor
Very happy buying xmas presents
December 2023 by max van ommen
Horrendous customer service! Managers not interested in helping customers, only to make a sale. When I was in store to return an item, I was looked at like I had just been rolling on a cow pie, with absolute disgust, for interrupting a conversation between colleagues. Avoid at all cost if possible
November 2023 by Rafal G (Maledictus Pictures)
Huge place and has many choices of toys and not only! (but get store than one in Manchester!)
October 2023 by BOB ?ZacBob? GAMING
Where was Paleo Pines in store, the website said it will be in stock at this store but it was no where to be seen.
August 2023 by Alice Butler
Really good customer service. We were in the shop to buy a pram and Ross was very friendly and helpful.
August 2023 by Jemma Byrne
We recently visited this store for a last minute purchase! We?re from the Scottish Borders and accidentally arrived without a pram during our day trip, due to this we thought it would be beneficial to upgrade our daughter?s trike which she could use for our family day out. We fully expected to purchase a trike and leave building it ourselves in the car park. Ross the assistant couldn?t have been better! He stayed with us from start to finish, recommending which one and helping us to the till. To my disbelief Ross helped build our trike while interacting with our daughter! We really didn?t expect such great customer service as we?ve visited this store before and unfortunately didn?t have the same experience. Ross made our trip fun and one to remember! Shopping with a 1.5 year old can be challenging and he made us feel completely at ease, as first time parents who don?t shop in town often this meant a lot to us. Thank you and will definitely be back thanks to him!
June 2023 by Hitam Putih
Nice collections they have here.
April 2023 by Laura Ali
We had bad experience this store manager mr wil and miss Vikki both assaulte my husband when he visit this is very bad behaviour by staff we have reporte this matter I hope they will take some serious action next time they not treate other customers like us.
April 2023 by M Ali
very rude customer service i complain to the manager mr will but he also no care about customer care service/support don?t visit this store
January 2023 by EzahLePurp
Security guard in the place is rude as hell. I appreciate people doing their job but he's on a power trip. Purposely stares you down. He walked between myself and my kids and was literally 30cm away from me Swaggering past. We purchased some toys and he came up behind us at till and asked the cashier what we bought. We overheard and said "we can show you the receipt". He just stared rudely at us and walked away. Just buy online. I hate saying it but do.
December 2022 by Gary King
Simply the best toy store in Edinburgh for choice and price. It's nothing short of amazing. The city centre has zero choice of good toy shops so get out to the fort and go here. It's better than going online by miles.
October 2022 by Explore With Son & Me
Good kids store! Always get that feeling how I did as a kid visiting toys r us. But now I get to take my own child. We don?t go often as I?m a charity shop queen and find second hand toys all the time. But it?s nice to go get something new on holidays or special occasions
March 2022 by Uthayakumar Soundararajan
Massive toy store in EdinburghSmith?s serving Edinburgh people for years, we use this place since the baby toys to Nintendo games now.Big range in store, you may order online and collect here. Staffs never smile, possibly due to the work pressure. Always crowded so hold your kids or keep an eye at all the times. I feel this place is a bit pricy.
February 2022 by Adam Knauz
Great toy store with a very good selection if Lego sets. They have good discounts on sets. Too many kids though.
