January 2024 by lee nelson
Purchased tickets online and got the usual transaction confirmed yet never received my email with the tickets or confirmation, contacted them for them to say they cancelled the tickets but have took my money out my account and will refund it in 3-5 working days also couldn?t give me a reason as to why the cancelled my tickets
October 2023 by ???????? ????????????
Poor service. The bus was 2 hours late The back door was blowing air heating did not have these few on a route Edinburgh Aberdeen. 1 is included because it had a socket in each position to charge the mobile phone. Otherwise not even 1
July 2023 by K B (??)
Great and caring passenger service, ensuring that everyone gets on the right coach knowing the name of the driver!
April 2023 by Karthikeyan Marimuthu Sivam
Very unprofessional !!I traveled on the Scottish CityLink bus service today from Inverness to Edinburgh at 19:24 from Inverness. Unfortunately, my experience was disappointing. When I approached the driver to load my luggage, he asked me to load it myself while he continued to handle the luggage of passengers behind me. I complied politely and didn't make a fuss as I was tired and just wanted to get home. However, when we approached Edinburgh, I requested to get off at Queensferry street, which was the listed stop and closer to my connecting transport since it was already past 23:00 hrs. The driver refused to help us offload our luggage, and instead, instructed us to go to the depot to offload it. We patiently sat down and continued our journey to the terminus. However, when we arrived at the terminus, the driver picked up our luggage and tossed it on the ground before proceeding to handle other passengers' luggage. As a person from southeast Asia, this experience was very unpleasant, and it was disheartening to receive such treatment in a beautiful city like Scotland where everyone else has been kind to me. It left me feeling shattered.
December 2022 by The Truth (Legend)
drivers don?t stop drive straight past!!!
November 2022 by S. M
Driver saw us waiting to get on, he just shut the doors and refused to acknowledge us, then proceeded to depart EARLY with a mostly empty bus. I understand wanting to leave on time, but departing early when passengers are waiting, alone at night in the station, is just plain rude. Unacceptable service. Will use Scotrail next time.
November 2022 by Shirshendu Ganguly
Very helpful.
November 2022 by Stanley John Scott
Unpleasant bus station
November 2020 by Philip O'Reilly
Excellent service on time clean and tidy carriages friendly staff
November 2020 by Linda Jamieson
Had a great experience workers very helpful and experienced made my journey a joy
November 2019 by Clara Larrieu
Very expensive and with terrible customer service. They?ll respond quickly but will be completely unhelpful! Use Citylink if you have no other choice.The one star I put is for the drivers that are usually very nice, especially in the highlands.
November 2019 by john stewart
Very helpful
November 2019 by Elisa Gava Williams
Clean bus station. Only one small shop or vending machines. I had already bought the tickets online, early in the morning all the counters are closed.
November 2018 by Rawad Qaq
Very disappointed!! Staff very unhelpful! We had a bus to Dundee at 8:00 and were in the station early at 1:00. They refused to change our trip to earlier one, however many buses departed with so many empty seats and we said we will pay the extra price of the ticket. They insisted to pay plus fees approximately as same as the ticket price!
November 2018 by Graeme McCallum
Had a ticket booked for Inverness with my hearing dog and because i forgot its jacket i was refused entry, had to get a train that cost £68
