January 2024 by Erica Cairney
Just a recorded message if you phone them on the number provided with no opportunity to speak to a person
October 2023 by George Dehaney
I've been with them for 10 years and for the longest have avoided leaving a review, but it's gotten to the point where I regret choosing to open my account with them all those years ago.They only have one branch in the entirety of Edinburgh, and that's fine. But what isn't fine is the audacity they have had over the years to incrementally shift their opening hours well within 9-5 Mon-Fri (screwing most working class people that actually require face-to-face service). Then the icing on the cake is that whoever is in charge of the branch has no care or standards whatsoever regarding the customer service. The employees hired by this individual, at best provide satisfactory customer service. These people don't care about actually helping others besides themselves and shouldn't be in customer facing roles to begin with, as it is a net negative to the entirety of society - all parties involved in the interaction are worse off from participating in it - truly beyond stupid.Then to top it off with the cherry on the cake, external ATMs are often left full over weekends so if you need to deposit funds into your account over the weekend - you can't. Then come Monday morning, they make sure to empty the external ATMs last, prioritising internal ATMs that aren't accessible until their unreasonable opening time of 09:30 (further complicating your life as you risk being late for work/use your lunch break to run to the bank instead of eat/wait till after work - when you can't?), or go prior to 15:00 on Friday (only a couple of days away ...).And all the while some smug lazy branch manager is getting paid good money to facilitate this abysmal customer experience. C'est la vie.
October 2023 by Juan Pablo Andrade Rojas
Don?t try to open an account here. It?s the worst service that I hace received in my life. I?ve been trying for one month to open a basic account and they do it wrong every time. I even received the card and it doesn?t work and it has been cancelled for no reason. Personal in the he branch don?t know anything and ask you to contact the bank by phone and the people attending by phone are not helpful anyway. It?s a waste of time
September 2023 by Yen Peng Chew
Don?t know why they couldn?t send my new credit to my address rather than the only branch in existence that is so far away from where I live. I could only visit on the weekend as I work full time. Only two counters open and there?s a line of queue out the door. Just ridiculous and they close at 12.30pm on the day that most working people are free to visit the branch.
September 2023 by Mishap & Me
Only one branch in Edinburgh and its never open
July 2023 by Marius Marcinonis
Very disappointing. You make all the way through the city to deposit a check at the only bank branch in Edinburgh and you can't.Both cash machines are Out of service at 9.10 am on a Friday.
July 2023 by Lewis McCruden
Its a bit rediculous that even if you worked every hour of every day that this branch is open is still wouldn't equate to a full time job. This is not the fault of the staff but It is a sign of the poor quality of service that Santander provide.
June 2023 by Conor Hurley
Never known a bank to close so early, makes it hard for people working to use branch
April 2023 by Sarah Faulds
Rude women on cash desk, went in with intention of using the machines you can do it yourself, I was unable to do that as money was not straight enough. Went to the desk and went to rude women apologised for it being a bit of a mess as I had to stuff it back in envelope quickly as bank was busy and felt uncomfortable having to put it way. So as I said sorry she mumbled under her breath Jesus. So scowling as she had to count it heaven forbid she had to do her job. Asked me how much was there I said I already told you already and the amount again. Guess she never heard through all the mumbling. Not professional at all and I am extremely annoyed by this women. Maybe work through the back somewhere clearly face to face with customers isn?t her strong suit.
April 2023 by Charlie Choo
Absolute disgrace only 1 bank in the whole of the capital city and can't even deposit cash! Plus hours are now limited so suits at 3pm! It's just a pure joke
April 2023 by Ryan Blackwood
Completely useless for business banking. No help, just tell you to call their 0800 number that takes an age to answer.
February 2023 by Andrzej Romaniuk
Used to be really good, but now the wait time is often 30min+, overshadowing really good quality of service. You need more staff, and branches
February 2023 by Charles Thomson
Absolutely appalling service Not at all the staff's fault Santander are a disgrace One bank in Edinburgh and at 2 o'clock on a Friday afternoon 15 customers and 2 tellers Edinburgh!!!Eaand at
January 2023 by Scott Hart
This is now the only branch in the city centre and it shuts at 3pm! Too bad if you work and want to go into the branch for a transaction. Absolutely appalling level of commitment to its customers.
December 2022 by Hassan Durrani
Probably the worst branch of any bank. Advertise they close at a certain time but shut the doors 15 mins prior to this. Always excessively busy with a lot of clueless staff. stick with the other banks
