August 2025 by fanfan huang
Do not ever call me 15 minutes before an appointment again saying you don?t want to waste my time cause you will get an earful
July 2025 by Fiona O'Donnell
Phoned and got answered within a minute, really helpful and I've got an appointment in a few days,only inconvenience was my local branch has closed down,now I need to travel to the nearest branch.
June 2025 by Margaret Hunter
More and more branches are closing how does theses opening hours help people who work full time and have to go into a branch to withdraw cash as their card has been hacked !!!!
So unhelpful during an already stressful time ?
April 2025 by jonathan crichton
Very poor communications. Tried to call branch,they don't pick up. When questioned they say they're too busy.
Try to make an email appointment and they don't respond, when I queried the manager she tried to laugh it off saying she had the same email address as a colleague so misses some emails!
Just very poor service.other banks have a better service which I'll be transferring my funds to.
December 2024 by Allan Gordon
I was stopped on entry by a pleasant tall female member of staff. I explained I wished to go to the teller. She asked me to take a seat as the teller was busy. So, I did. I waited and waited to be called. Meantime other customers were coming in off the street and going straight to the teller's till !! I was never called so went up and asked the male member of staff why I was not being called? He told me I had been misinformed!! I was then directed to the back of the Queue. So my quick visit lasted close to One Hour. Thank you, Santander, 31 Hanover Street, Edinburgh EH2 2EB. I will never recommend you.
October 2024 by U. F.
Completely Useless Service
It was impossible for our son, an international student, to open a bank account with this bank. After days of trying, the branch provided no help in resolving the issues with the online application. Save yourself the frustration and go elsewhere?you'll get better service and much faster results. My son finally opened his bank account in another bank in a day.
August 2024 by Peter Le Tissier
Staff still inside 10 minutes after closing, who refused to exit the premises to help when their cash machine took my cash and neither successfully deposited it nor initially returned it.
Having been given hand signals to call their phone line, which leads to automated prompts rather than an actual person, I deem this completely unacceptable.
Compounded that this occurred just after 3pm on a weekday afternoon, why the branch shuts this early is also a mystery.
August 2024 by J M
Opening times Monday - Friday 9:30am to 3pm
Saturday - 9:30am to 12:30
August 2024 by Grace Collett
Useless, shuts far too early to be of any use to anyone, especially as their opening hours advertised are inaccurate, and their atms have barely any useful banking function. Pointless place.
August 2024 by Thomas Finnie
Opening times are incorrect. Came into town & paid £10 for parking only to find out the branch closed at 3pm not 5pm.
July 2024 by Rachel Carleton
Opening time is incorrect. This bank has 2 ATMs but one is not working. Other cash machine does not have the function to accept cash deposits. Extremely frustrating.
May 2024 by BJ V
Dire. Under staffed/huge queues to do even basic stuff and poor product offering. Avoid.
April 2024 by Sikhsofscotland tv
Don?t try to open an account here. It?s the worst service that I hace received in my life. It is very, very disappointed.
March 2024 by Max
dont make an account with santander, As I am polish and my parents have different surnames (meaning I couldnt prove proof of adress with different surnamed parent), the only proof I could have used was proof of enrollment from education, AND THEY DECLINED THAT TOO FOR NOT BEING ADRESSED TO ME?! WITH MY NAME ON IT?!
January 2024 by Erica Cairney
Just a recorded message if you phone them on the number provided with no opportunity to speak to a person
