March 2024 by Gayle Jessiman
Recently dealt with Natasha at Rox Edinburgh and received a 5 star service. Professional, helpful and went above and beyond to help. Can?t recommend enough. Would definitely deal with again.
March 2024 by Valiant Thor
Excellent service from start to finish
March 2024 by G A
This is the best diamond store in Edinburgh for sure! The service they provide was amazing, especially Natasha was a huge help to us from talking on the phone to meeting in store she made sure that we had a great experience in purchasing a beautiful proposal ring. We are so glad we went with Rox - a very trusted elegant store!
March 2024 by dean hailstones
Very pleasant experience, excellent customer service from Giulia couldn?t have asked for any better
February 2024 by Samantha Cullen
We had a lovely experience purchasing my wedding band on Saturday. The store was so lovely, Kevin helped choose my wedding ring. He was very polite, informative and made the experience wonderful. The champagne was also a lovely touch!
February 2024 by Callum McGroarty
Fantastic experience when buying a present from ROX Edinburgh. Kevin was great when helping choose a bracelet and went above and beyond to get it engraved and back in time for my wife?s birthday. I would not hesitate to recommend ROX. Thanks again Kevin!
February 2024 by Jo Richardson
Where do I start! My now fiancé proposed to me in November & decided we chose the ring together. From the moment we walked into Rox in Edinburgh and were greeted by Giulia I knew we were in good hands. We were sat down & very quickly offered a drink from the bar - a beer for him and a glass of Moët for me! Giulia started by explaining the 5C?s when it came to choosing the diamond for my ring and brought over an array different shapes and styles of ring for me to try on. We spent around an hour looking at all of the different rings before deciding on creating one from scratch. A top up of champagne was given whilst we continued to delve into the finer details of the ring I wanted. There was no pressure to purchase and certainly no pushy sales pitch at any point. We explained we had another appointment & would be back if we decided to go ahead with the purchase - the truth is I felt overwhelmed so needed to come out of the situation, have a glass of wine and relax before saying yes to the ring. Within 30 minutes we were back and yet again greeted warmly by Giulia who again say us down & gave me yet another glass of champagne. My partner placed the order for the ring which we were told would take roughly 8-10 weeks.Throughout the waiting period Giulia has stayed in touch via email, answered any questions we have had and kept us updated until she was finally able to let us know the ring was in store!We opted to have the ring posted out to us as we live around 150miles away. I received my ring, beautifully packaged, before 12pm the very next day and my oh my is it exactly what I wanted!I cannot recommend Rox enough and we will absolutely be back to try on wedding bands for our upcoming wedding!Thank you so much for the service you have given us Giulia - your knowledge and patience was absolutely second to none!
January 2024 by Daniel Smith
Kevin was extremely knowledgable, helpful and transparent, especially with regards to lead times throughout the entire process.I would highly recommend Kevin and the Rox Edinburgh store.
December 2023 by Pawsh Wash
A huge thank you to Natasha for the amazing service received in the Hublot Boutique. From chatting on the phone about the watches I was interested in Natasha then sent me over photos and booked an appointment for me, nothing was a bother. The process of buying a new watch was made so easy, both Natasha and Archie were both extremely professional and not pushy at all. I look forward to visiting again in the future.ThanksAlix
December 2023 by Calum Inglis
Had amazing service this morning from Suzanne Laing in the Edinburgh store. Very helpful and a pleasure to deal with. Best wishes, Cal
December 2023 by Lee Givan
I Would like to thank Suzanne Laing in Rox George street, Extremely helpful start to finish, very knowledgeable with a very quick turnaround and all the aftercare already provided and more importantly?explained, took a weight off my shoulders.. my proposal went without hiccup & my partner is over the moon I chose ROX, will see you again soon,Thanks again Suzanne,Lee G
December 2023 by Grant Millar
I went in not knowing what to expect had the pleasure of dealing with Ellie everything was laid out crystal clear and she went out of her way to go above and beyond for me
December 2023 by Mason Black
I can?t thank Kevin enough for all of his help and advice when picking out an engagement ring.His in depth knowledge made choosing a ring much easier, and he couldn?t have done enough to help.His communication throughout the purchase of the ring was perfect. He consistently kept me up to date with the progress, spoke me through each step of my purchase and answered every question I had - putting my mind at ease.The all round experience of Rox was enhanced by Kevin, he really epitomised what buying an engagement ring was all about. He was patient, knowledgeable, reassuring and true to his word throughout.Outstanding service, before during and after my purchase. My fiancé and I couldn?t be happier, the ring is perfect. Thanks again Kevin.
December 2023 by James Allan
Excellent service and advice from Suzanne Laing. Thank you.
November 2023 by George Gourlay
Excellent service again. Buying jewellery as a gift is stressful... for me anyway. You want to get it just right. So the experience of Rox Edinburgh is amazing from start to finish. The welcome, the relaxed atmosphere, the lovely interior and the space to take time and make a choice... I love it so much I made multiple visits... and the staff welcomed me with the same good grace and willingness to sit and go through choices each time. Thanks to Kevin and colleagues for all your help in finding the one I know she'll love.
