July 2025 by Alina Abubakirova
I had a very disappointing experience at this location, largely due to the behavior of the young blonde cashier working during my visit. She was extremely rude, unprofessional, and seemed unwilling or unable to communicate respectfully with customers. Her attitude left a very negative impression and made the entire interaction unpleasant.
There were also older staff members present, who did not behave this way, so it seems to be an issue with this particular employee.
Because of this experience, I will not be returning to this particular store. I hope management addresses the issue, as customer service like this is unacceptable.
July 2025 by Mark Faulkner
Love going to this store and have done so for twenty years. The staff are polite friendly and smiling. Grab a bargain and hit the sales. Many thanks for such good customer service. Support your local retail industry in person.Sad to hear this shop is closing down in September with the loss of jobs in the retail sector. Another casualty of online shopping. Thanks for the good memories.
July 2025 by Saher Rani
Loveeeeee thier clothes
July 2025 by Di White
Lots of bargains in the half price sale
June 2025 by F R
I understand that it was close to the store?s closing time; however, I found it quite unprofessional and discourteous to close the fitting rooms while customers were still inside the store. In particular, it was disappointing to witness a child holding a single item of clothing, visibly intending to try it on, only to be told the fitting rooms were no longer available. Basic courtesy and customer service would suggest allowing those already present in the store?especially with such minimal needs?a brief opportunity to complete their shopping experience. The lack of flexibility and consideration left a poor impression.
February 2025 by Muthu Selvam (UK)
Good quality products
February 2025 by Sumrin Kaur
I ordered a bag online for delivery to this outlet. According to Customer service the outlet should have received it like 4 days back but outlet has not checked or updated for pickup yet. Really disappointing. I was to take this bag for travel and now I am feeling why did I depend on River Island products or their service.
October 2024 by CR CC
Today, I went to return a jacket I had bought for my daughter. The jacket had a disproportionately large hoodie, which was misleading because none of the product photos showed models actually wearing the hood. When I arrived at the store, the woman at the front desk was extremely rude, rolling her eyes as if helping me was an inconvenience. It?s frustrating to encounter such poor customer service, especially when the store charges high prices for clothes that, frankly, aren?t very stylish. It was a disappointing experience both in terms of product quality and staff attitude.
February 2024 by Good Girl
Staff very rude. I went today, when I went to queue. I?m first in the queue but staff not event look at me. She served other customers that came after me. Not happy. Not trans friendly.
January 2024 by Ian Kerr
We were picking up a coat for our granddaughter and the member of staff was very helpful and friendly!!
December 2023 by Andy Greenhalgh
Very good, prices not bad.
August 2023 by Dickie Rev
Excellent staff that were very helpful and genuine. The store has a full selection of clothes at great prices. Worth the trip to go shop here.
August 2023 by Lucy Turner
What excellent service! Gorgeous people working here - so caring and kind. They really make an effort. So impressed. And love what I bought, too!
June 2023 by Iain Baird
Yes it was very good some nice t-shirts and jackets but to young for me being a elderly gentleman but some nice stuff.
June 2023 by Jessica Gottfried
Friendly & helpful staff, clean place, nice atmosphere and of course beautiful clothing.
