October 2023 by Brian Wood
I recently presented at Cunning's Bruntsfield branch with a pair of spectacles which had been badly damaged when I had a fall, while on vacation. The chain store which had supplied me with them told me there was little they could do & advised me to buy another pair at considerable cost! Andrew & his colleague at Cunning's were happy to examine them. Andrew slowly & patiently repaired them & was reluctant to accept payment.A big thank you to Andrew & Cunnings which will now be my Optician of choice!
September 2023 by Wendy Taylor
Andrew at RC Cunning gave impeccable service today. He instantly repaired glasses for my friend who is in a care home and refused to take any payment. His gesture of goodwill was so unexpected and very kind indeed. Many thanks!
September 2023 by Suzy Kelly
Just had the best service from this company. The most lovely and helpful staff I?ve come across in a long time, full of expert knowledge and I willdefinitely be back again. Amazing
August 2023 by Amanda Christmann Larson
I had an excellent experience at RC Cunning! I was very impressed with the level of diagnostics they were able to carry out, and I love the frames I was able to choose! I was heading out of town, so my new glasses needed to arrive quickly. Not only did they come in on time, but they went out of their way to let me know. On top of great service, everyone was exceptionally friendly and nice to work with. Five stars all the way!
July 2023 by Tritia Samaniego
Helpful and knowledgeable staff. Andrew is superb. Picked up some stylish frames here for a reasonable price. And the eye-exam optometrist was excellent (!) as she figured out why year after year my prescription was never changed even though my lenses seemed to fail me more and more. Highly recommend.
July 2023 by Attar Basri
Excellent service! Can?t complement enough. Everyone in the store were very nice, especially the optician. I walked in with two broken pair of glasses and was fixed straight away. The optician knew the problem right away. Walked out like I had two new pair of glasses. Very happy with the outcome and service. Would definitely recommend anyone looking for glasses repairs, or anything that relates to it!
July 2023 by annekim cameron
Very professional and excellent care, managing to resolve a complex ophthalmic issue that had troubled me for years, thank you, Caitlin and Andrew!
July 2023 by Mike Ridge
Excellent service, attention to detail, very friendly and knowledgeable. Good attention to detail.
June 2023 by Colin Warren
Excellent service! I brought in a set of old frames with an expired prescription and the optician basically renewed them completely - new lenses, new nose pads, re-lined temples, all at a very reasonable cost. Very considerate and professional. Strongly recommend.
June 2023 by Jennifer Evans
Lovely, local opticians offering fantastic customer service. We?ve been visiting for the past 4 years for our daughter?s glasses and we?ve felt very well taken care of on every visit. Thanks again :-)
June 2023 by Philip Contini
I have been a customer of R C Cunning for over thirty years. The recent service I received from Andrew Brannen and his team was exemplary. I can only thoroughly recommend them.
November 2022 by Katarzyna N. Malinowska
Outstanding service! I needed to reglaze my glasses and went to couple of different places in the area. All other places were rather rude to me and expensive. Here it was different. Optician took his time between customers to talk to me when I showed up to ask about this service. He was kind, patient and informative. I really liked what their Zeiss lenses represented and I was positively surprised with the price. Everything in timely manner. This is going to be my regular optician from now on. Highly recommend if you?re looking for quality and pleasant experience.
November 2021 by Markos Symeonides
Experienced staff and impressive service. Thank you!
November 2020 by Andrew Jackson
The staff are friendly and helpful. The optician is considerate and patient. A great selection of frames. Highly recommend.
November 2018 by Nathan Moore
Unorganised and Condesending StaffThe reception staff at RC Cunning have little concern for customer service.I have visited RC Cunning twice for schedualed appointments both of which had been misscomunicated by the reception staff.On both visits when arriving I did not receive a welcome or even questioned my name.One mix up in appointments was not an issue, this could have easily been my fault. But, when reshedualing this appointment it was confirmed several times with the receptionist so as not to make the same mistake again. This could have been easily sorted with an appointment card to avoid confusion.When I arrived for my reshedualed appointment the reception staff informed me the appointment was for the following week. The staff showed little interest and were frankly rude and condescending.I then informed them to cancel my appointment and that I would find a different optician. To which the staff replied 'ok'.RC Cunning, an independent optician, should be more focused on provided at least passable customer service so as not to be outcompeted by the large amount of competition they face.
