October 2023 by Sam Young
I visited on Wednesday afternoon. The two staff were extremely helpful even though I had a huge number of things to drop off. Thank you!
April 2023 by C C
Purchased postage online & went to this branch for them to print out the label. Here?s the conversation after the label printed out.?This isn?t one of our labels.??Yes it is, you printed it out.??It doesn?t look like one of our labels.??Then how did it print it out???If you buy it online you should be printing it out and sticking it on.??No i shouldn?t as I just gave you a QR code to scan & it printed it out.??You?ll have to take it to another branch, I can?t do it here.??Why would it be different somewhere else? I remind you, you?ve just printed it out.?*Calls another staff member over.*?Have you ever seen a label like this???No, no I?ve never seen one like that.?*Mystified looks.*Me: ?well what do you expect me to do? I?ve done exactly what I need to do.??You can send it from here but I won?t guarantee to you that it?ll be delivered.?*Chucks it in the bag *You couldn?t make this stuff up. Never, ever go here
March 2023 by Em
Full post office services and some envelopes cards and packing materials available. Staffing could be improved
December 2022 by lindsay brown
The staff in this branch are friendly, helpful and knowledgeable
December 2022 by Iain McBean
Consistently mediocre service. Rude and unhelpful staff. Better avoid this place.
December 2022 by Shanika Gunasekera
They knew what they were doing and were polite and efficient
February 2022 by Sean Cahill
Guy beind the counter is very rude and sarcastic. He really should reconsider whether he's suited to a public-facing role, or tucked away in a back office somewhere.
January 2022 by Caspar Wilson
Stolen packages and suspicious behaviour. I have reasons to suspect the manager here. When I send a phone (you tell them what package contains) she set my package aside instead of throwing it in the mailing bag with everything else and then ignores me. Seemed odd at the time but I made no comment. Then the package arrives at it's destination with an empty box and the phone stolen out of it. Coincidence?Postmen take the blame for theft, yet where is the oversight of Post Office staff? If you use this PO, consider yourself warned.
November 2021 by T Harrower83
I live in portobello and now go out of my way to avoid this horrible post office. Unhelpful and rude staff. I?ve had THREE parcels go missing over the past year from here which has cost me quite a lot of time and money. Shocking customer service. Avoid.
August 2021 by Alice Cooke
Why is it everything is a problem? If you're serving a customer then it's really rude to cut them off when they are trying to tell you what service they want. I want to use Royal Mail rather than awful couriers that don't pay their staff well but you make it incredibly difficult. I had queued for 30 minutes to try and post this item, and treating me as an inconvenience just makes the whole thing incredibly unpleasant.A previous time sending from this post office my marriage forms and fiance's birth certificate got lost in the post, costing us £30 for a replacement and tears and hair pulling as our marriage forms weren't going to arrive in time for our wedding - this was despite us sending it signed for next day.
April 2018 by Peter Kilpatrick
Over 8 years of daily drop offs and I have had consistently excellent service from Stacey and Stuart.
March 2018 by Woodside Cottage
Mystified by negative comments. Been my local post office for many years and without fail customer seevise excellent. Sure there are busier periods than others that's the nature of it but even then with patience one by one everyone gets served no problem. At quieter times it has the friendly feel of a rural post office. Out with normal hours post office business can happen at the supermarket till where willing but less familiar staff can assist - perhaps for some negative folk they have mis-read the situation instead of appreciating it's a back up. I've found in the main staff are brilliant.
January 2018 by Chris Marks
Lovely staff
June 2017 by Rehman Faisal
Staff is very rude and sarcastic. I do not believe why Royal mail does not take any action. I have started using other places just for do not want to go into that branch. Crazy people there. Zero Feedback
