February 2024 by Robert Ross
Visited the store just to test and the staff were very helpful with showing us around and telling us about the brand.
February 2024 by Karen Allan
This is a beautiful shop and the staff are so helpful and friendly, beautiful fragrances, definitely first class and five stars all round .
November 2023 by Sae
I had a good shopping experience. Thank you for your kindness.
October 2023 by Patricia Ho
Walked into the store today & had perfectly lovely service from Scott , so friendly & helpful! Bought some perfume & he gave me some samples & scarves. Simply devine ! Thanks so much Scott you?re a gem !
August 2023 by Marc Forrester
I visited this store today as I had broken the spraying nib on my aftershave bottle. Without any issues I was provided a brand new bottle without any hassle. Staff member was polite and very helpful. This is why we shop here. Thank you!
July 2023 by Yuxuan Xie
Incredible shopping experience at this store. The best and professional perfume guidance provided by Yu Huang. Huge recommendations.
July 2023 by Parveen Khan
I was seriously impressed by Scott's proficiency and speed of delivering my order to me.There was an issue that was sorted out smoothly.I will return to Scott when my budget allows. Thank you dearest.
July 2023 by Janis Jenkins
After reading the reviews I was unsure about visiting this store, however I had run out of body lotion so I had no option. I must say I was very pleasantly surprised with the service that I received. Scott was the sales person that dealt with me and honestly couldn't have been nicer. Very friendly, knowledgeable and attentive. After making my purchase I mentioned the feedback, he was aware and as the new manager is determined to sort things out. I left feeling things have definitely improved. Scott even turned into an Edinburgh tourist guide to help us on our way. If you are unsure, please give them another shot, hopefully you won't regret it.As always, the shop and products are still fantastic.
May 2023 by Frances Williamson
Arrived at George Street shop at 2.00 this afternoon there was a note on door to say back at 3.00. I returned at 4.40 to find male assistant locking the door. I said are you closing already he said I am going home . I said you have lost a sale you were closed at 2.00 now you are closed again. He just didn?t care. Very disappointed this is no way to run a business. I have worn Juniper Sling for years and had made a special trip to Edinburgh to buy another bottle.Don?t seem to care about there customers or keeping to opening hours on there web site.
April 2023 by Merge Travel Company
We had a wonderful salesperson. I?m sorry we did not catch her name. She packaged up our purchase nicely and took a photo to capture the memory of the visit .
Highly recommend visiting for a ?sniffing.?
They have a lovely collection .
March 2023 by Caelum
I spoke to an informative and knowledgeable member of staff today, however my experience took a sour turn when I caught her eye rolling at one of my questions... Extremely rude and unnecessary behaviour.
March 2023 by James Marshall
Thank you Anders for being patient with us today and giving us a nice bag and gift set.
October 2022 by Claire Elder
Located on George street right on the corner, with a lovely coffee place right underneath the steps. The excitement of heading up those steps should be the most amazing thing ever, unfortunately once you get through the doors it?s not your normal experience that Penhaligons treats it?s customer with.This must be the worst shopping experience ever!I?ve been here on 3 separate occasions now and each time the girl is just obnoxiously rude, quite intimidating when taking your products off you. I quite like to hold my products until I have decided on what ones I want. Shopped here on Sunday early afternoon and can safely say my husband and I have never tried vacate a shop so quickly and to prompt me to put up a review.Firstly I was perusing the handsoap section to restock and also to add another soap to the growing number I already have, to which I?m sure I really don?t need but the smell!!She actually took the products out my hands and was so abrupt that I was shocked and passed them over. An older gentleman was in clearly first time and my husband was looking for a new fragrance when the young lad who works in the store, shoved him out the way to which he stumbled might I add no apology! To then reply to the older gentleman yes these are the cheap ones- actually he was wrong the fragrances he was looking at were all £215.00 plus. I quickly paid to which I was told I must have the exact change as I wasn?t getting any- wait what I can pay but you won?t give me change from my £120.00 I was due £6.00 change I had to rifle through my purse for the exact money!! Safe to say I won?t be back in the Edinburgh store as each time it really is getting worse customer feedback you need new staff!!
September 2022 by Kerry Macrae
Visited for a treat on my 50th birthday and left empty handed ! Very disinterested unhelpful sales assistant . Went across the road to Le mobo perfumery and totally different experience . E mailed customer service nearly 2 weeks ago and still waiting!! Very very disappointed in such a premium brands customer service.
August 2022 by Ethelinda Lin
Kathleen was the most helpful, her knowledge about the brand was rather impressive. I felt very welcomed and pleased with my purchase. Definitely will come again!
