March 2024 by Sarah
Excellent pharmacy with really exceptional customer service. They went out of their way to help source an item for me and couldn?t have been more helpful. Thank you so much!
January 2024 by Sylvia Ackroyd
Excellent friendly professional service
August 2023 by Lauren Velineni
Great pharmacy with exceptional service. The pharmacist and the pharmacy assistants are very knowledgeable and eager to help. Lucky to have this pharmacy on our doorstep
May 2023 by Alan Thomson
Best chemist in Edinburgh by far! Staff knowledgeable and customer service second to none. Well stocked and if nothing in stock they will endeavour to get in next day.
May 2023 by Charlene
Ordered my medication in quickly
April 2023 by Bella McFadden
Shop attendant and chemist lack medical professionalism and basic respect for customers
November 2022 by Dave Henniker
What a difference from nearby Lloyds in Bruntsfield who claimed items were out of stock when their website showed they were in stock. I switched to Paton & Finlay and they promptly delivered the items which Lloyds failed to. They really looked after me. Highly recommended.
November 2022 by Alex Bird
In general, a well stocked and good value pharmacy with a delightful aesthetic. However one of the assistants has terrible communication skills, and regularly gets the names of products, measurements, and ingredients wrong. This isn't a one off, I've been going for nearly a decade.In the most recent case, she insisted that phenylephrine was pronounced "phenylephedrine" ? basically a portmanteau word of phenylephrine and pseudoephedrine, a far more powerful decongestant. As I am particularly sensitive to pseudoephedrine this is an important distinction. She claimed this was a different way of pronouncing it, but has added a whole new syllable! She is fairly short tempered, so luckily I was able to communicate with the pharmacist when she stormed off.She will also look for lactose tablets if you ask for lactase tablets. Luckily lactose tablets aren't a thing so the danger is low.She does seem to be good at communicating with regulars about their holidays etc while you're waiting behind them to be served though.
November 2022 by Karen Dews
Would appreciate a website???
November 2021 by Ian Martin
Excellent service, friendly and helpful staff. Yaz, the owner, goes the extra mile to help.
November 2021 by Sara Dorman
Helpful, knowledgable and friendly.
November 2020 by Dianne Watson
THE most helpful Pharmacist! Staff couldn?t be more helpful #5star
November 2020 by Iona Gorringe
Super Friendly staff and really helpful.
November 2019 by Karen Grant
Incredible pharmacy. The staff are extremely helpful and knowledgeable. Yaz (pharmacist, sorry if spelling wrong) goes out of his way to help. Nothing is too much bother. He will research drugs for you, liaise with your GP if any issues with meds etc. i tried to get fertility drugs (private prescription) from Boots last Sunday - Paton and Finlay closed). I tried several branches of Boots and they were abrupt, unhelpful and told me if they could get the drugs they wouldnt be in for 3 days. Spoke to Jax next day and within 3 hours he had ordered and received the drugs. Best chemist by far.
November 2019 by Lesley Christie
Fantastic staff. Excellent, super helpful and friendly service.
