March 2024 by K S
Had excellent customer service recently at optical express. They fitted me in at short notice and have been very accommodating. Rose provided excellent customer service- she?s very personable and empathetic, kept me updated throughout the eye tests as she went which I really appreciated and an overall lovely approach with customers. She really did go above and beyond and her manner and approach was exemplary. Thank you for making it such a pleasant experience.
February 2024 by Sandy and Susan Hogg
First class service - very helpful staff who managed to keep costs reasonable.
February 2024 by Marie Ramsay
As per usual great service from everyone who helped me today. Required 2 pairs of glasses that suited my needs. Patient professional and kind. Thank you to everyone ??????
February 2024 by Yvonne Lothian
Had a good appointment lady was lovely
January 2024 by Abiodun Opawole
All round good services ?
January 2024 by Chris Maxwell
Staff very friendly, knowledgeable and really helpful.
January 2024 by derek fairbairn
Caitlin was very efficient when I first entered the shop and did all the preliminary tests quickly. Rose the optician put me at ease and carried out all the procedures keeping me informed all the way. Katy at front of shop double checked all the measurements.First class service.
January 2024 by Sandra Nel
Lovely staff and excellent service. I refuse to go anywhere else
December 2023 by kirstin waugh
Everyone was friendly and chatty, it was a relaxing environment somehow.
December 2023 by Soraya Young
The arm had come off my varifocal glasses which had been purchased in Boots. Boots couldn?t help but Optical express found a frame that matched and were able to reuse my lenses. Thirty minutes later I had a new pair of glasses for 1/3 of the price. What helpful and kind staff. I will definitely be back.
December 2023 by Caroline Beaton
From initial examinations to final prescription then choosing frames, my appointment at Optical Express at The Gyle, Edinburgh was made comfortable, easy and stress free by the professional, friendly service I received from the staff who did all they could to make my visit pleasant.
December 2023 by Jackie Cantwell
Phoned on a Friday with concern about my eyes, was seen on the Monday at Edinburgh (Gyle) all really friendly and that put me at ease. Eyes are ok but i need protection from the Sun/Snow glare. Was suggested that i get polarised sunglasses to help.Thank you.
December 2023 by Ayslon Novaki
They are incredible, I don't speak English very well and they had a lot of patience to provide excellent service, simply fantastic
November 2023 by Malcolm Hope
Never had any problems with O/E at the Gyle they are excellent 10/10?????
November 2023 by Iain Robertson
Friendly and attentive staff overall a very professional and relaxed service would recommend
