September 2023 by Google user
I didn?t end up buying what I was looking for but nothing was too much for Cleo, she was really lovely and funny.
July 2023 by cheryl m
We got married here 17 years ago on the 27th July ??. It was the Royal Overseas League at the time. Such a magnificent building, we were treated like royalty and made to feel so special on our special day. Being born and bred in Edinburgh, this venue meant so much to us both, as we are very proud of of home city and to get married in the shadow of Edinburgh Castle was the highlight for us!. My husband and i cannot wait to celebrate an anniversary by staying overnight with you in the near future. Wishing you every success with 100 Princes Street.
June 2023 by ThinnedPaints
Refuse to process basic returns.
April 2023 by Ennael Manaois
It?s our first time to visit Edinburgh. I was disappointed with one of the staff (Kirsten). She was rude to me when I asked her for the shoe size I needed. Since I really wanted the shoes, i asked another staff about it again just to be sure that she did not misunderstood me. But she rudely grabbed the shoes from the other staff saying she already checked it. Grateful for the male staff who assisted me in the end. Be kind, Kirsten. Don?t roll your eyes to Asians.Incident happened on: August 26, 2023Location: Princes Street, Edinburgh
April 2023 by John Mitchell
Super kind staff, clean floors, and super kind staff
January 2023 by Alison Massie
3rd shoe shope we visited today staff alot more helpful than the previous 2
December 2022 by Margaret Currie
Very helpful nice staff.
November 2022 by Carole Hoggan
Shop a bit small felt a bit claustrophobic. Staff friendly but getting shoes to try on was a slow process and in the end ran out of time.
August 2022 by Angela Stupart
I went in on Sunday to get a pair of Dr Martin's sandals size 4 it said on the website you had then, I asked the girl she went away came back and said they didn't have them. Then I was looking about and a girl asked if she could help, I told her it said they had a pair, she asked a boy to go and have a look he came back with a pair. I was well pleased and the boy was excellent. As for the girl she couldn't be bothered not good.?
July 2022 by Fiona Brown
Great selection and really helpful staff. I popped in on my way home from work not realising it was close to closing time. Everyone who helped me was friendly and professional, and I wasn't made to feel like I was an inconvenience. Will definitely shop again (just a bit earlier!) ;)
June 2022 by Pam Wood
Staff very helpful, great range of footwear. Left, very happy with my purchase
April 2022 by Andrew Smith
Brilliant shop, friendly and helpful service
August 2021 by Dana Nearey
walked into a completely empty shop with no other customers. 2 staff were there cleaning surfaces (great) but we were completely ignored. No hello, not a word was spoken. spent a good 5 mins looking around and looked interested in a pair of shoes. again, no acknowledgement. so walked out right past 3 members of staff (appeared like one was from management/regional?) and not one of them acknowledged our presence. customer service needs a lot of work. extremely disappointed.
August 2021 by Jayne Lyle
If I could give zero I would. Firstly they use Yodel as delivery so give up on that for starters. Customer service does not allow you to speak to a real person- digital only. Had to fight for a refund. So several days. Hours of msgs and I have not one thing to show for it
October 2019 by viva loco pekaboo
Love shoes here always uniqe styles
