February 2024 by Heather Carter
Shout out to Zee for the best customer service I've had since I left America!
February 2024 by Joan Leslie
Visited the O2 shop, Fort Kinnaird store today - my husband and I are techno dinosaurs and needed help with our new phones. The girl who served us (sorry can?t recall name) could not have been more helpful or patient. Thank you so much for the great customer service we received today.
January 2024 by Dave Beggs
Lost my phone so went to nearest O2 store. Staff were useless. I think the person I spoke to was annoyed as I interrupted the game he was playing on his phone. Explained I wanted to buy a sim free phone, and put a stop on current phone. Was told I?d need to wait at least 90 mins. I explained again that i needed my phone barred - too bad, at least 90 mins. They also couldn?t supply a replacement SIM card.Will be moving on from O2 at end of contract.
October 2023 by Julia Jarochowska
I was in the O2 Fort Kinnaird store yesterday to upgrade my phone & tariff. We were looked after by Jamie. He was extremely polite, professional and explained everything very clearly. We had some issues with applying student discount but I?ve managed to sort it out with his help. Thanks!
October 2023 by remo forte
Could not have had a better experience the girl that looked after me was brilliant from start to finish will definitely return.
September 2023 by Gillian McGovern
Superb help from Jayne this morning in getting my son a new phone when we were both very anxious. Couldn't have been more helpful, thank you. Glad we arrived as soon as the shop opened though.
September 2023 by Liam Mac
I brought my Gran into the O2 shop at Fort Kinnaird (Edinburgh) today, for a new phone. We were served by Jamie, a member of the customer service team. Jamie was extremely polite and professional and he explained everything to my gran in a patient and considerate manner. Excellent customer service from Jamie, he's a credit to the Fort Kinnaird team. Thank you!
September 2023 by Dougie Millar
Nothing is straight forward these days but the very helpful staff made my visit a pleasure
June 2023 by David Syme
Shocking service, understaffed , customers walking out in disgust .If you like waiting in a queue only to be told you won?t be seen right away and you will receive a text giving you a time slot , totally got this wrong.
June 2023 by Scott Mcgarry
Poor attitude staff not willing to help what so ever more interested in going home very rude and uneducated
February 2023 by Denise Steele
I was in on Sunday 12.02.23Sorting my daughter up for a new phone we had Jamie helping us and his service was out standing makeing sure we understood everything and fully explained everything .Jamie is an asset to ur company
January 2023 by Andrea savin
Really needed help for an intermittent fault with my parents phone and Apple Watch. Dawid was absolutely fantastic and went above and beyond what I expected to successfully resolve the problem. Really grateful
November 2022 by Matt Hutchison
My phone wasn?t charging, and I required it for important calls to make. The staff were excellent in cleaning the dirt from the charging socket and had it back up running in no time. I was extremely grateful for their assistance and understanding.
March 2022 by Anna Mather
Today I met Karin who has now become my 02 angel!I have been with 02 for years I have just changed my phone to and iPhone 13 pro which would not connect to the wifi, first world problems and all!02 online passed my from pillar to post and where not helpful at all! In fact their service was disgusting!I popped into the fort today, met Karin and the problem was sorted in a couple of minutes!Thank you to Karin!!
February 2022 by Laura Mas
We've been in the store today around 2.30 pm, to upgrade our phones. The associate refused to help saying there was no staff enough in the shop to transfer the info from the old devices to the new ones. Shocking.There were 3 Sellers in the shop and no visible queue, although we waited for more than 40 minutes to be attended.I don't understand why he said there was no staff to do it, how many staff is needed to do this transaction? I mean, it takes what it takes. Is like going to a restaurant and the waitress refusing to sell or serve something on the menu because it takes very long to cook.A very disappointing experience. Not to mention the seller felt kinda rude to us, looked like he was rushed. Definitely not coming back to this shop again.
