April 2023 by Sandra C L McNeill
Over the many years I have used this branch I have always found the personnel in this branch very helpful, friendly and polite.
June 2022 by David Thomson
Comprehensive financial services in the branch with friendly and courteous staff
July 2021 by Paul Lynch
Generally, I've had very pleasant transactions and usually find the staff more than helpful. But today was the first bad experience I've received. There are still current restrictions in place due to Covid 19 - and the branch don't allow for more than 3 member of the public in at anyone time. I had looked through the door as I approached and only saw 2 people in the queue for the teller - so I entered. Only to be approached by this trumped up young man who promptly asked me to leave as there was already 3 people in the branch (I hadn't spotted an elderly lady sitting way to the left hand side). So I left - however, I observed that the man in the queue in front of me was wearing his face mask around his chin - maybe if he was such a stickler for the rules he should have shown some consistency in enforcing them! Didn't get his name - but clearly he needs to work on his interpersonal skills. Thankfully, the cashier redeemed the experience somewhat as she was very pleasant and courteous - her colleague could definitely take a leaf out of her book - and she is the only reason this is a 3 star review and not a 1 star review.
July 2021 by Kyle Whittington
Their 0800 number goes to an actual friendly human rather than an automated line. Identity check in branch was carried out easily and we had an excellent experience.
July 2021 by Willie Walker
First visit in month's because my card was playing up handled quickly and efficiently very happy with the outcome
July 2021 by Shaheen Nawaz
Very helpful staff always friendly happy atmosphere
September 2020 by Gordon Mclean
Very helpful staff always have a smile
March 2017 by HORUS HAR-SI-ESE
Super happy staff, always greeting with a smile, friendly and fast service :)
November 2016 by kirsty gilmour
Friendly staff, efficient service
March 2016 by Souvina G.
It is difficult to get excited about a bank or building society, they usually get a bad name by the media and often represent all the dark side of pure capitalism. Saying that after over a year with Nationwide I must admit I am pretty impressed with their level of service, their product offerings and their no nonsense approach. Personally like the fact I don't pay fees when using my card abroad and their low mortgage rates. I use this branch due to the local proximity, the branch is usually busy so do expect some waiting time though there is always someone checking the queue to see if they can be of assistance. That being said I only went there twice as I prefer doing most things online. It gets 4 stars for the pleasant service received at each of my visits, the kiddies toy to keep my son happy whilst we waited and the fact that they never tried to upsell me anything. Could do better with their opening hours or waiting time, hence why they are one star away from perfect. Honestly a bank/building society I am not ashamed to recommend.
