January 2024 by Inquiries NetherMachine
Excellent assistance on warranty on display model. Had a small fault, sent part next day, all done. Great machine too, like new!Micheal & Peter very helpful & even gave me information on how the machine works - it was really cool to learn.
December 2023 by Dave Connelly
I have been a customer of Machina for several years. They are a Speciality Coffee Roaster based in Edinburgh, and I have always been blown away by their commitment to customer loyalty and satisfaction. The team at Machina were not only extremely knowledgeable about their products, but also incredibly polite and respectful in their interactions with customers.I have always been particularly impressed by the stunning coffee machines sold and serviced by Machina, including my favourite the impressive Rocket R58 v2. The quality and craftsmanship of these machines are truly wonderful, and it's clear that Machina takes great pride in offering only the best to their customers.Overall, my experience at Machina was nothing short of exceptional. I highly recommend them to anyone in search of high-quality coffee products and exceptional customer service. Keep up the great work, Machina!
October 2023 by Steve Hall
I had been recently looking at purchasing an upgrade to my reliable but entry level coffee machine, the Sage Barista Pro.Wanting to take the next level up and go for a prosumer model with a dual boiler Ied me to the Profitec Pro 700, knowing Machina Coffee as a local authorised distributor I decided to bite the bullet and just take the plunge. Initially my conversation with Peter and his colleagues to add a couple of extras to my order. Unfortunately due to issues outside of Machina?s control the expected delivery date slipped a couple of times though I was kept in the loop during this period. Given my reluctance to wait longer as I was eager to get a new machine I started to look for other options. Peter at that stage suggested I could have a think and provided some other options that would likely have quicker turnaround. These included the La Marzocco Linea Mini which while I had been considering was obviously quite a big jump in price. After a discussion with my wife and sleeping on it we decided just to go for the La Marzocco, the idea of a commercial built machine in the home just sold it.Eager to get the machine as quickly as possible I was advised that collecting it would likely be the best option though the option for a delivery was also there. The machine was ordered on the Wednesday and arrived in on the Friday. As the machine would be on a pallet I was a little worried about whether this would fit in our car. To provide some context to the size Peter went above and beyond and took some pictures of the boxed dimensions which gave us something to work with. He and other colleagues including James stayed on past their standard working hours to make sure that the machine was picked up from the roastery and delivered to their cafe for us to collect on the Saturday. He even included some merchandise and machina coffee with the bottomless portafilter I had ordered which I am so grateful for and eager to try the filter brews we would typically get over the next couple of weeks.Both Peter and James are a credit to the machina team though anyone else that was involved in the logistics I can only but pass on my heartfelt thanks. You?ve made us both incredibly happy with our purchase and I?m slowly getting there with the steam and microfoam on such a powerful machine.Thanks again,Steve & Kate
July 2023 by Emily Whittaker
Best cup of Coffee ive had so far on My trip to Edingburg. Friendly and professional staff. Highly recommend.
March 2023 by Ed Wood
I was accompanying my friend that was due to pick up his Rocket R58 and Eureka Mignon grinder as well as some additional accessories. We were due to get a walk through of some of the standard workflows. Michael from Machina was absolutely excellent, he was extremely knowledgeable and very patient, I don't think I have ever experienced this level of customer service. We both left a lot more confident than when we arrived and felt reassured that we could start making good quality espresso at home. I will defiantly be buying from them when I get the chance, a great business, thank you.
October 2022 by Jeremy & Katie
I've been looking to buy a reasonably priced prosumer grinder and spent a while researching eventually narrowing my options down to four or five potential grinders. I ought to have called up Machina, it would have saved me a lot of time and effort!Excellent customer service; I spoke to Luke who was helpful, informative and answered all my questions very thoroughly. I'd echo many of the other five star reviewers' comments, these guys obviously know their stuff and have in depth knowledge of the systems that they sell and are a pleasure to deal with. My next step is buying an espresso machine and I won't hesitate in coming back to Machina.Thanks Luke for your help and advice.For those who are interested I bought the Eureka Mignon Perfetto grinder.
October 2022 by Tereza Ka?tovská
I ordered some filter coffees (Honduras, Brazil, Peru) online and they were all absolutely delicious. Couldn't recommend more! Super fast postage and fresh roast dates as well :)
October 2022 by Mikeyvegas
Been researching high quality espresso machines for some time through dissatisfaction with my existing bean 2 cup machine. I was actually in touch with another rocket supplier who couldn?t be bothered to respond or continue the conversation. From the Rocket website I found Machina and realised they are local to me. A conversation with Michael who listened to all my gripes and existing issues and helped me with machine and grinder recommendations to meet my wants, followed by a demo of each contender in their works to bring the discussion to life and within 24 hours of first contact I was home with my Rocket cronometro and Eureka Mignon Grinder and a few extra bits to complete a package.I saw someone mention a claimed bench test prior to delivery and I can confirm this, Michael tested and demonstrated the machine I took home in front of me, ensuring i had everything I needed before letting me go.In summary a really fantastic experience from start to finish. I have no doubt should I have any issues or need support it will be there. Knowing I have the distributor for this quite expensive purchase a few miles from home is very reassuring and just completes the package. I would recommend this company to anybody looking for a pro coffee kit and beans.
January 2022 by David H
Fast and helpful online chat, immediate dispatch and goods arrived the next day. A genuine pleasure to deal with and a great example of just how good an online business can be
October 2021 by Steve Hopkins
Machina is EXCELLENT. They have everything you need for setting up at home, all adequately priced. The thing I love most, though, is the service. They offer fast Chat support online, and also have been very quick and friendly over email.The best bit, though, is that they offer a subscription coffee service which is excellent. I now get a delivery of coffee through them each fortnight, but you can tailor this to what you need. They provide more flexibility and options that all the other subscription providers I've seen, and the coffee is WONDERFUL.I can't recommend them highly enough.
October 2021 by Ross Petrie
Ordered a Rocket espresso machine and grinder. Emily was very helpful in sorting out a deposit and keeping me in the loop with expected delivery.Machine was then bench tested before being sent out to me. No issues with the machine and customer service was top notch.Just took delivery of a bag of their freshly roasted coffee and its very tasty (even if my barista skills aren't up to scratch!)
October 2021 by Paul Rogan
Excellent customer service. Very knowledgable on all their products. The machine arrived super quick considering the restrictions. They helped with the choice of grinder to go with the machine also (which has been a game changer in my coffee drinking addiction!) I?ll be in touch for more coffee accessories! Thanks a lot Machina!
October 2021 by Amar Datta
Amy, Emily and team guided me through the process of investing in a good coffee machine. And i'm glad they did, the Rocket Mozzafiato + Eureka Mignon look great on my worktop and make cafe style espresso. Machina were competitively priced and customer service so far has been great.
October 2021 by Matthew Brownnutt
Excellent service from start to finish.I initially contacted them for some advice on a new coffee machine. They were knowledgeable and friendly, steering me in the right direction. Once I had placed my order they kept me updated on delivery timescales (Brexit caused some delays) and got everything to me as promised. Recommended.
October 2021 by Jack Temple
Ordered a Rocket appartamento and eureka mignon grinder through email and phone call and the whole process was nice and simple. Knowledgable people were happy to help and machine arrived well packaged within a few days. Overall very pleasant shopping experience.
