January 2024 by A A
I recently experienced the poorest customer service at this Kiehl's store. I've shopped at Kiehl's in Dubai, Malaysia, and various other countries, and I am a frequent user of Kiehl's products. In most stores, the customer service assistants are very knowledgeable about the products. However, the customer service assistants at this particular store seem to lack product knowledge and are only familiar with products available in the UK. When I inquired about specific products, such as the Smoothing Oil-Infused Shampoo, they simply replied that they had never heard of it. Similarly, when I asked about the Cucumber Herbal Alcohol-Free Toner, I received the same response. Later, as I was looking at other products that was available in this store, I overheard the assistant talking to a colleague. He mentioned that "she" had asked for a product called Oil-Infused Shampoo, and he had never heard of it, shaking his head while looking at me. At this point, I am unsure if the color of my skin is the reason for receiving such poor customer service. Customer service assistants should be well-versed in the brand and should be able to inform the customer if a product has been discounted, instead of replying that they have not heard of a product. Such responses only reflect poorly on the brand.
October 2023 by ailis w
Incredible service which made my day :)While browsing I was approached by a friendly saleswoman who talked me through various products and helped me understand my skin type. She was just lovely and for various reasons she made my day.Visit: 6pm, Wednesday 25th Oct 2023
June 2023 by Eva Fernandez
A big shout out to Vicky @ St James in Edinburgh. So professional, kind and knowledgeable. In a competitive market like skin care , it is the costumer service which makes the difference and she definitely stands out for her recommendations, knowledge and kindness.
June 2023 by Sarah E
Really fantastic staff, popped in today to get a quick refill and really blown away by attention to detail, friendliness and professionalism. A really lovely experience. Definitely popping in again soon!
December 2022 by Leith walker
Lovely, helpful patient staff.A joy to enter this shop.
December 2021 by Clara
The free item that was on my receipt did not get sent to me, when I asked where it was they said that the free items are subject to availability. Even though the item was in stock when I bought it. So if you are purchasing more to get the free gift it?s not advised as they may just not send it.
July 2021 by Anna Purkis
Kiehl's products are my favourite, the store is lovely and very dog friendly! Shona the store manager went out of her way to sort a problem for me, you could not ask for better and friendlier service than you get here.
July 2021 by ALAN LAWS
Brilliant service as always. Every year the eomen in my family always ask for vouchers for xmas and they always get little samples of everything in with the voucher
July 2021 by Sana Gilani
One of the best skin care products i have ever tried. The night lavender oil is the best oil ever
July 2021 by Karin Macrae
Delighted by my trip to the store today and spoke with the store manager who was delightful, informative very helpful.
January 2021 by John Clayton
Good shop
January 2021 by Dean Rollinson McMorrow
I've given this two stars! Because of a miss priced product. The women are helpful in store however not so much when something is miss priced. Such a shame as I loved service I used to get.
July 2020 by Emma Pellegrini
My favourite store in the world. The products are excellent and have done wonders for my skin. But it's the staff that make this store special. I've been a customer for years and the manager Shona (and a few other members of staff) can tell you my entire skin care routine and the first products I ever bought. They're always happy to give out advice and truly care about my skin. They've helped me heal my skin on numerous occasions, sometimes with the products working in 24 hours. But they'll never sell my a product for the sake of a sale. If a product isn't right for me or won't fix my product, they'll give me different advice rather than just sell me the product. I love these guys so much, I can't buy Kiehl's anywhere else even if it's offer!
January 2020 by Gintare Aleksandraviciute
Very big choice! I was looking something for my demage hair. And big thanks Shona for recommendation! I love this shop all staff are very helpful and professional!
January 2020 by AJ Hammerton
Very friendly, informative staff
