March 2024 by Janice
Givenchy Counter Beautiful girl Gillian served me, she gave me a sample of perfume as I was walking past her, I had to go back next day for the launch of the new perfume, its Amazing.Gillian is so professional, approachable and really knows her Givenchy products.She's a Star.
March 2024 by Daniel Cairns
You've got to love John Lewis. This store has everything and the staff are really lovely and helpful. Definitely had improved over time.A trip to the centre must include a visit to JL ?
February 2024 by Sonali Chowdhury
I only ever leave 5-star reviews, and this is the first 1-star review I am ever leaving. This is a very long review but I need to get this off my chest.This happened a few months ago and I didn?t post anything back then because I just wanted to forget about the incident but I still feel so angry and hurt regarding it so I?ll post it now.For context, I am a 26 year old Indian woman.I went to the Chanel beauty section because I wanted to buy a foundation from there. The white male salesperson was busy helping a white customer, so after my friend bought something from Jo Malone (the female employee there was wonderful), I just waited and was talking to my friend (another Asian woman) while we stood in front of the Chanel foundation collection. Neither of us were even touching anything. While we stood there for 10 minutes, 3 different employees came up to ask us what we were doing there.The first one was a salesman from Sisley (a white man in glasses), he asked us what we wanted and when I told him I was just waiting to get some help with the foundation, he said ?oh I don?t work for Chanel so I can?t help you with that?. So why are you coming up to us at Chanel and asking us what we want?The second one was a white lady, and I think she was a general JL employee and didn?t work for any particular brand. She too came up to us and asked bluntly what we needed and I told her that we were just waiting for the Chanel employee to help me with the foundation colour match. She said ?he?s busy so you?ll have to wait?. Like??? That?s what we?re doing!!The same thing happened with yet another male employee coming up to us and asking if we needed any help. At this point, I was getting irritated because it felt like out of all the (majority white) customers, we were being treated with suspicion because we were brown-skinned Asians who somehow had the audacity to stand near Chanel products.After the Chanel employee was done helping the white woman (a good 20+ minutes of service later), he finally came over to us and asked us what we wanted. He was EXTREMELY unenthusiastic and unfriendly, and when I just asked him which shade he thought would suit me, without even looking, he said ?we don?t have all the shades here, you?ll have to go somewhere else?. Literally ALL the shades were available as testers so I was very confused hearing this. I told him ?I just want a shade match, so you can try matching me using the tester shades?. After a lot of reluctance, he picked the LIGHTEST shade and swatched it on my hand (keep in mind that I?m a brown Indian woman). I told him that it was too light for me and pointed at the tester shade that I believed would be a match for my skin tone, and he very rudely said ?I told you we don?t have all the shades, you can check somewhere else?. I thanked him and left, but I felt so humiliated. You can spend 20+ minutes serving a white woman but you can?t even spare two minutes helping an Indian woman?I buy from luxury brands quite often and never have I ever encountered such staff acting like I?m there to rob products from the store. And then acting so rude and unhelpful when asked for assistance. Please train your staff better. There is no excuse for such racist behavior.I will never buy from JL again. I went to another beauty shop located within St. James Quarter (H Beauty) and a lovely female employee there helped me with finding the correct Chanel foundation to buy. I have therefore only been purchasing my beauty products from that store since last year.Rant over. Thank you.
February 2024 by pi couceiro
Sorry for the long rant. We went to the store to buy a washing machine. The day it came it was heavely damaged. The lovely guys that brought it couldn't appologised enough even when it wasn't their fault. It look like it was picked up with a forklift and one of the arms smashed it all over the side. 10 min after they left a nice lady phoned us, told us that was the last one and that we would have a replacement by the end of the month, once it's back in stock. So far so good, apart from delivering us such a damaged product.The issue starts the next day, Friday, when I have a voice message telling me to phone John Lewis back. I do it and it's to tell me that I have to phone Monday to check if the model we want is back in stock again. I phoned, it's not. I need to phone Tuesday or the day after again.I feel that I'm stuck now on a loop of having to phone to check that the washing machine is in stock again. It shouldn't be my job to be sure of that. I paid for a product and service that I didn't received, and now apparently iit's my responsability to get the new one.I thought John Lewis' customer care would be better. Now the fridge has stopped workingand we need a new one. I'm going elsewhere.
February 2024 by Thomas Pendlebury
Jo at Chanel was lovely. Very helpful and knowledgeable about the perfume I was buying.
February 2024 by TJ C.
The fifth floor has a cafe with lovely view of the old town. We had afternoon tea with Victorian Sponge and Scone.
February 2024 by Limon Dey
I did not buy anything but got here to elfeel s24 ultra and its buying options
February 2024 by Kathryn Maclennan
Hehe. Love ourselves a wee Johnny Louis. Towel selection is selecting! The decorations were popping, but most especially the stoves were stoving... Great shop!
February 2024 by 772?????
The 5 floors are spacious, comfortable, and have a wide variety of products.However, the Ragwiel knife I want to buy,Opinel knives are not even available in kitchen stores.It is a nice and beautiful department store.Located next to the mall, there is a restaurant food court....there is .It's nice ^^
February 2024 by Sie_HD
Great restaurant thei ? finger licking good
February 2024 by Patricia Gardiner
Always enjoy going to John Lewis, staff courteous and helpful, also enjoy restaurant, enjoyable day out.!
December 2023 by Juliet Cameron
The restaurant/ cafe was lovely and a pleasant experience. However, the Jo malone ladies were rude and ignored me. I was made to feel like I was pestering them when I wanted to pay for my products and I would rather just go to the stand alone store next time
December 2023 by Bianka P
Awful customer service. The ladies at the perfume shop will smile and speak kindly to you only when buying something, but if you'll have to return the product, the story will be different. I bought a perfume two days ago, which I had to return yesterday because I found something more suitable. The lady who did the refund put a disgusting face to me, looked at the product as if it had something weird on it, and asked me "for the bag it came in". I said I had no bag because I didn't buy one at the moment I purchased it, I took it from the shelf and went to pay for it. She kept looking at the product with a strange face and when proceeding to give me my money back she asked for her colleague for help. She then told her, "well there is no damage", but she doesn't have "THE BAG". I already told her I didn't have any bag BECAUSE I DID NOT BUY ONE.A good customer service is completed with a nice attitude even if the customer has to return a product, not only when you are paying. Terrible experience that made me feel like a second category human because of having to return something.
December 2023 by Shoayb Hamdi
Nice one
December 2023 by Nigel Brechany
Don't expect good service from the restaurant. Staffed by students who are more interested in talking about their assignments than they are serving customers. We visit the one in Newcastle regularly and it's great. Edinburgh however, leaves a lot to be desired.
