October 2023 by Deibby Mamahit
Such lovely shopping experiences. First time I went, I was assisted by Shah. She is very helpful and got me the coat I like and suggest me the right size and cutting. A few days after I returned to Hobbs and got another item that I want. This time the shop doesn?t have my size. So, this lady, Samantha, help to locate the shop that has it (in London). Called them, placed the order and organise it to be sent to my address in Edinburgh. Thank you Hobbs.
August 2023 by Öznur Akkus
Very helpful and nice staff ready to serve you. The only downside is that the clothes are made in China. At the price the garments are sold, I was expecting a truly British brand that designs and manufactures in the UK. What a pity!
June 2023 by Sarah Robb
Walked in days before a wedding unsure what to wear. Soon after having a look around a lady came to see if I needed help - she was amazing. Asked a few questions about what I was looking for, grabbed various dresses and helped with some quick changes to find a great dress, all in my lunch hour. Brilliant service, wish I'd caught her name.
May 2023 by eileen keith
Staff were so lovely. What a nice shopping experience. Quality clothing Will definitely be ack
May 2023 by Marie Garrison
Excellent customer service from Heather. The Emmaline Jacket arrived yesterday and was well packaged.
April 2023 by Julie Stewart
I went in to buy an outfit for my daughter's wedding next month. I was greeted by Sam. From the beginning she was fabulous. I explained my needs and that I felt awful as I hadn't lost the 2 stones I wanted to. She was incredibly helpful bringing lots of dresses to try, getting shoes, hats, bags. At the end I felt gorgeous in my new outfit and my confidence restored. Her colleagues were wonderful too, helping with zips and getting new things. I have forgotten one of the colleagues names but hope she recognises herself if she reads it.It was the most positive shopping experience I have had as a larger lady. Thankyou Sam and all.
February 2023 by Laura
My mum and I visited the store on Friday looking for a mother of the bride outfit for my wedding later this year. There was a huge range for my mum to choose from and Gill was so helpful from start to finish guiding us through different styles and accessories. She made my mum feel really comfortable and had so much knowledge! It truly was such an amazing experience from start to finish and I can?t thank Gill enough for helping my mum find her dream dress, bag, shoes and hat - thank you!!
February 2023 by David Garrell
We visited today for Mrs G to look for a dress for a nephews wedding in a few weeks. Served by Amelie who really looked after us. Bring a variety of sizes fits and accessories to help us decide.Websites and online shopping have their place, but nothing beats attentive personal service... thank you.
February 2023 by Chyrelle
Couldn?t have been more helpful. Service was 5* - I dealt with a gentleman called Mark who was extremely helpful, even at short notice. He helped me to my car with my products. Brilliant service.
December 2022 by EMMA DENJEAN
Hobbs in Edinburgh is one of my favorite shops. My mum and I went through to Hobbs in November. We spent at least 3 hours in the shop trying on all sorts on. The team of ladies working that morning were wonderful.They were so patient with us, helping us with sizes and offering loads of suggestions to what would suit us. We left the shop delighted with our purchases.I will definitely be back and we highly recommend the shop and the professional, friendly team working there. Thanks again ladies, from Emma and Sandra.
December 2022 by Annette Kurth
No one EVER answers the phone in the George St Edinburgh store. It?s infuriating. I order a dress for £169 and they can?t answer the phone. Unacceptable. No call to advise me whether the dress has arrived. I shall now return it as a matter of principle. Shocking customer service.
December 2022 by Amanda Fentor M.
We got an incredible customer service. Very patient, friendly and helpful staff. Thank you, ladies!
November 2022 by Ingeborg Wade
I wandered into Hobbs the other day and experienced the most delightful customer service from the delightful Maryam. She was smart, kind, and funny with an excellent eye, pulling piece after piece that I loved. By the time I left she felt like an old friend. I can?t thank you enough, Maryam!
November 2022 by Deborah McIntyre
Had a fantastic personal styling appointment with Gillian. Understood exactly what I was looking for, had pieces already pulled was quickly able to come up with new suggestions as we started to figure out my style. Lots of space to try things on, private and away from lots of customers which was great as my confidence was low to begin with.The rest of the staff in the shop waEre also verynfriendly, pleasant and helpful. Overall a great experience!Left the store feeling a million dollars and can't wait to show things off!
October 2022 by D Springall
I had a wonderful experience with Gloria at Hobbs on George St. As I am a new resident to the city, Gloria went above and beyond assisting me with the Hobbs trench coat selection as well as ensuring I knew about Hobbs offerings and those of its sister companies. She assisted me throughout the entire duration of my visit and even walked me out, recommending some local Edinburgh highlights. The thoroughness and authenticity of her customer service was much appreciated and made the experience comfortable and approachable. Thank you Gloria and the Hobbs team.
