March 2024 by Barbara Badger
I have nothing but praise for GRM Bodycraft. Their location is on Edinburgh's eastern boundary, while I live close to the western boundary, with no direct bus routes between the two, so they both collected my car and returned it to me when the repair was completed. In between, once work was underway, I received updates of their progress every couple of days as well as an estimated completion date. They returned my car 4 days earlier than that. I can't in any way fault either their communication with me or the repair itself. There is no sign at all of the car having undergone a repair - all just like new.
March 2024 by Adam Dunlop
Excellent experience, car returned back to me as brand new!! Customer service was a delight and regular updates every couple of days, would highly recommend 10/10!!
February 2024 by Will C
The repairs took over 2 months but mainly due to parts being on back order so not really the fault of the repairer. That said, most of the reviews seem to suggest this. They also couldn?t provide a courtesy car so had to get a hire car though insurance company. Their communication was excellent with lots of texts and phone calls to update on progress. The repairs seem to be carried out as expected.
February 2024 by max van ommen
Good service, sadly couldn't repair my car due to issues with the insurance, not because they didn't want to.
February 2024 by Clare Doyle
Knowledgable staff and great service x
January 2024 by Kirsty Slight
We recently used GRM through our insurance and have had a positive experience. The car was picked up and dropped off with a courtesy car to keep us going while our car was being fixed! For myself being able to contact the company on socials has made it a much easier experience and Alannis helped us get the answers we needed! ?? Thanks to the guys at GRM.
January 2024 by Mark Moyes
Great service from knowledgable staff, easy to deal with and highly recommend!
January 2024 by Nathan Mckendrick
Great service, great staff who are enthusiastic and passionate.
January 2024 by Gary Duncan
Absolutely fantastic staff!Amazing customer service from start to finish!!Highly recommended ?Thanks so much .
January 2024 by Irene Nisbet
Excellent service today from GRM phoned to arrange pickup of car for repair all done and courtesy car delivered this afternoon very impressed GRM thank you
January 2024 by Matty Nisbet
My mum was involved in an accident recently that left her feeling very stressed, the employees at GRM have been very helpful, taken into consideration the circumstances and sped up the process, she has received a courtesy car within no time at all and made everything as stress free as possible for her! Massive thanks
November 2023 by Ella Shrestha
The team at GRM were very good at giving me an idea of timeline for getting the car back! Had to wait on some parts but where doesn?t at the moment! Overall a very pleasant experience!
November 2023 by Ella Fox
Great communication from the team at the front desk and they got the car fixed in a timely fashion. Had to wait a bit for parts (from what was said they are having issues with back orders)Other than that they were great!
November 2023 by Tiziana Fargnoli
Great customer service, they kept me updated about my repairs ,also got everything I needed done with my car ,thank you x
November 2023 by James Cole
Great service. The receptionists kept me up to date while waiting for my car to be fixed. Would definitely recommend.
