December 2024 by colin adam
We would highly recommend Fired Earth on Castle street. My wife and I had been looking for tiles for a while for a our bathroom. We had been pretty overwhelmed with the choice that?s out there and couldn?t really settle (or agree!) on a selection of tiles. Lorraine and Fiona at Fired Earth gave us excellent advice and they have a real eye for design which we were badly needing! After their advice we settled on three different colours of tiles for our bathroom and we are delighted with their recommendations and the quality of the tiles.
We have another bathroom to do at some point in the future and we will definitely be returning to Fired Earth for our tiles!
March 2024 by Marni L
Very helpful ladies in the shop. We spoke a lot to Loraine and Fiona, both super welcoming and helped us make a few design decisions we were unsure about. In the end we purchased tiles and paint, would 100% recommend the shop for service and product quality. Thank you!
May 2023 by Alistair Hann
Extremely helpful staff in the shop. Helped me out when I had run out of tiles part way through a job. The products themselves are beautiful.
July 2021 by Stewart Dunlop
Amazing customer service! We tried other tile shops and nobody seemed to care we were there. Fired Earth helped us narrow down the options and gave us great advice, very happy with the tiles we ended up picking.
May 2021 by Nicola P
Lorraine couldn't have been more helpful. Excellent service.
July 2020 by Joe Kurtzke
Lorraine was extremely helpful. She listened and looked at pictures of the kitchen then helped select the tiles
January 2019 by Catherine Maxwell-Stuart
Ordered paint online that was incorrectly delivered. Then 3 more attempts - they have an inability communicate with their warehouse. I never received the correct paint, they never apologised.
January 2019 by Anna Lee
The ladies in here really know their stuff and are incredibly helpful. I?m a particular fan of Fired Earth paint, which is just as lovely quality as the ?leading? posh paint brand, but much better value.
January 2019 by Roslyn
I recently bought tiles for my new bathroom. The tiles are beautiful and I received outstanding customer service on the three occasions I went into the Edinburgh shop.
January 2019 by Rekha Inti
Good collection
January 2018 by Joanna Spooner
not worth it
January 2018 by Louise Stevenson
Disgraceful Customer Service! Ordered and paid for tiles in December. Was informed they were not in stock but would arrive in January. Tiles never arrived in January and after many confusing calls to Fired Earth informed that the tiles were expected in mid March "perhaps" and "what do you expect me to do about it". Head Office stated the tiles had left their country of origin and were on the way so I asked to be kept informed about any further potential delay to the arrival date. Head Office said they would check weekly to ensure the tiles were on track. Mid March arrives and having heard nothing from Fired Earth I called head office a number of times trying to get a straight answer only to finally be told by the Edinburgh shop that they were now expected at the end of March. They have no idea where the tiles are, what the delay is caused by, or if the date will be met and they won't be doing anything else.I would expect a professional company to be able to track where their tile orders are and inform customers if there was due to be a delay. The Delivery company called twice to try and deliver part of the order to me and even the delivery guys said Fired Earth was chaotic and had no clue what they were doing. I would advise you to save yourself the stress of dealing with this company and go elsewhere.
January 2017 by Manleen Kaur
HiI have had terrible experience using this firm. Please do yourself a favour and go elsewhere as even though you'll pay through your nose, there is no guarantee you will even get what you asked for. I was delivered the wrong coloured cabinets, and when I pointed it out, I was told they could replace them but it would take 12 to 15 weeks to make new ones. There was no way I was going to wait for that long, so I decided to live with the ones they did deliver. They offered to give me some paint for re decorating, but at the appointed time, failed to deliver it. I won't be trusting them again.
September 2013 by Katheryn D.
Very friendly and informative staff. We have been delighted with the advice and support from the Edinburgh team. The tiles can be dear, though there is a good range. However, they look elegant and worth every penny.
May 2010 by S T.
This very swanky painting and decorating shop is a bit on the pricey side, but the saying 'you get what you pay for' has never been more apt. I went here with my friend and her partner who decorates houses for people, which sounds like a dream job! Being paid to decorate! Awesome. He always comes here for the clients who have a bit more to spend, as he says the paints are of higher quality and look fabulous on the walls. They have so many stunning shades that it is so hard to choose from. The assistants are not pushy at all and only intervened when we asked for help, which is a nice change! We left with a tin of duck egg blue paint, 5 litres of the stuff, for £40! It's pricey, but the paint goes a long way and would make for a gorgeous feature wall. If I am ever decorating I will definitely be coming here for a look, might have to save up a few pennies though!
