November 2023 by Viki Kovács
Connie was very friendly and helpfull and shes a very Nice lady, this is an amazing shop. ??
November 2023 by Becca Fox
Delighted with the service at this store. We bought my engagement ring with them and they were fantastic in the process, patient with us and I keep going back to get my rings re coated with them because I trust them to look after my rings (and do a great job with them).Thanks to the Edinburgh team for an enjoyable experience buying my most precious piece of jewellery.
October 2023 by Sam Horsley
A big thank you to the staff at Ernest Jones on Princes Street and especially to Sheila. I went to the shop this morning with an unusual problem - the clasp on my hoop earring was jammed and I couldn?t remove it. Instead of turning me away, the whole team was keen to help and Sheila, wonderful Sheila got her magic pliers and forced the earring open and off! I?m very grateful (so is my sore ear). It?s so great to get fantastic customer service and so thank you, thank you, thank you!
September 2023 by Barbara Donaldson (Barb)
What a pathetic useless company this is. Ordered a ring online 30th August to be delivered the next day to the Ernest Jones branch in Princes Street Edinburgh. Amount debited my bank account with no confirmation from the merchant of the order. Rang at 11am and midday today with no resolution having spoken to two different agents who both confirmed an email had been sent to me with the case reference number which neither agent had followed through. The time is 13:17 still no sign of a follow up or investigation as to the whereabouts of my merchandise.Date of experience: 01 September 2023
August 2023 by Derek Devany
Excellent service from Katrina at Ernest Jones Princes Street Edinburgh. We had the diamonds from 1 engagement ring and 2 eternity rings redesigned into one ring, which my wife is absolutely delighted with. Thanks to Katrina, listening to my wifes requirements and making suggestions of what could be designed, it gives her old rings a new lease of life, the result is stunning and unique
August 2023 by Mattie Renton
Was in your Edinburgh princes street store, and was helped by Connie. The service was warm friendly and helpful making it a real breeze to help us understand what we were looking for, as a result purchased a wedding ring.A credit to your team, thankyou
August 2023 by Chris Turner
Jewlers seemed to have some nice stock at okay prices but I was ignored by staff for a very awkward amount of time as I clearly didn't look like I was going to spend enough money to pick their interest. Made for a bit of an uncomfortable shopping experience and they didn't stock the watches I was looking for either.
August 2023 by Cora Coull
Connie was lovely, knowledgeable and patient in helping both my fiance and I in finding our perfect wedding rings. Highly recommend, thanks for all your help!
July 2023 by Google user
Excellent service from Katrina at Ernest Jones Princes Street Edinburgh. We had the diamonds from 1 engagement ring and 2 eternity rings redesigned into one ring, which my wife is absolutely delighted with. Thanks to Katrina, listening to my wifes requirements and making suggestions of what could be designed, it gives her old rings a new lease of life, the result is stunning and unique
July 2023 by Gerard Walsh
My experience from start to finish with Sales Associate Connie was five star!I purchased an engagement ring plus wedding rings, with guidance every step of the way.Seriously, I couldn?t fault the Ernest Jones Customer Experience.
June 2023 by Monica Massafra
We had an amazing experience today at Ernest Jones in Edinburgh while shopping for my wedding ring. Katrina was really helpful and professional. She gave me the perfect advice and I am really happy with my choice.
May 2023 by Libor Krak
Absolutely amazing experience with shopping in this store! Katrina and Stephen deserves a huge credit for their effort to get a watch for me, which I couldn't get elsewhere. Their professional approach was incomparable to my local EJ store so I was happy to travel 50+ miles to this Edi store.I wouldn't hesitate to recommend this store to everyone!Thank you again!
May 2023 by Rhian Campbell
Katrina was so lovely and helpful. We?d been shopping about and most sales advisors had been lovely but super sales minded. Katrina gave us solid advice and treated us so brilliantly and ended in a sale. Thank you Katrina so excited to wear the wedding band! X
April 2023 by k.shivani reddy
Really good with the collection and the prices are worth keeping. Service is really good Catrina really helped us a lot to find the best watch for my mom and let me know about the offers as well. Highly recommend.
April 2023 by Emily Howe
We had a brilliant visit to the Edinburgh Prince's Street branch today, with fantastic service from the lovely, bubbly Suzanna. We purchased two wedding rings, and Suzanna was incredibly helpful and honest with her advice and guidance and we left the store as two grateful customers, looking forward to collecting our bands from our local London store. Thanks Suzanna and team!
