February 2024 by Firdaus !
Great service and staff are lovely .
November 2023 by john miller
Excellent service High and low budget.
November 2023 by Patrick Towers
Great customer service from June Jack a lot easier than I expected. would highly recommend
July 2023 by Christopher Sullivan
Poor service. I walked into the warehouse and two people sitting at their desks glued to their screens. No greeting until I'm halfway in the store and even then the guy never looked up from his screen. I was looking to buy two remnant carpets at £300. Not a big sale, I know but its still a sale. The woman said the carpets would fit in the car, one at a time while the guy said they wouldn't fit. He was obviously more interested in the possible bigger sale of hard wood flooring to another customer.
November 2022 by A
The lady needs customer service skills. Ruining the business. Will not be back.
October 2022 by ADRIAN LUSHER
Excellent service , no pressure to buy, but willing to answer any questions.From ordering the carpet to laying the carpet everything was a professional and courteous service.Ready to order more carpetsAdrian & Raushan
July 2022 by jay swann
Thanks to Stewart for super service. An honest assessment of what I needed to replace carpets to sell flat, discouraging me from overspending when not needed. Prompt, friendly and efficient service. Carpets themselves fitted only ten days later by obviously experienced and decent fitters. Will be back for future sales. Cheers
May 2022 by Chris Stratford
A decent range of carpets and flooring. The assistant was helpful and not pushy. Even has a car park!
April 2022 by Sarah Miles
Wish I had paid more attention to the negative reviews - I also got similar service to others previously mentioned - none!I appreciate a company willing to chat to customers after their order, but I was in the shop for about 20 minutes while staff chatted about their childhood budgies or asked if they could help other (older) customers who had entered after I had.I had clearly been written off as a time waster, despite wanting to order a whole house worth of flooring.
February 2022 by Leah Goldman
My sales adviser June Jack was soooo helpful, always got back to me punctually, was friendly and really nice to speak to, gave me total confidence in ordering from Carpet Warehouse, highly recommend!
November 2021 by RD Joinery
Peter and the staff at East London Street and Salamander Street will always have my business. I felt very welcome and nothing was a trouble.
October 2021 by Steven Francis
They have a good choice, however, I have bought items here twice now and both times fitting has been changed at the last minute - not always an easy task after clearing a room and lifting existing flooring in preparation. I won't be going back.
September 2021 by Keith Boyes
Very poor customer service in their SeafieldBranch today. Staff need a lesson in 1) greeting people as they enter 2) taking an active interest when a customer asks a question. Enquired about the difference between two carpets with the view to getting further wisdom and help to choose a carpet - got one word answers, as if we were interrupting his quite desk time, and couldn?t have been less interested. We?ll take our business to someone who cares.
June 2021 by Billy Owens
Just had my LVT flooring fitted throughout my whole flat. The service and advice I received from June was excellent. Stevie and Jamie fitted my flooring and I cannot praise the quality of their work highly enough... they really worked there socks off and nothing was a problem for them. The advice from Stevie was first class. Chuffed to bits!
April 2021 by C Bradley
Great selection of flooring. It's a shame that the lady who tried to help me presumed I couldn't afford most of their selection. She reminded me constantly that this was 'very expensive' and that I would need to 'win the lottery' before I could afford that. Reminder to management that just because somebody doesn't wear a full face of make up or have their hair and nails done, it does not mean that they do not have any money! Big Mistake. HUGE.
