Very helpful customer service when I rang the bank instead of going in. I had to wait in a phone queue, but not for too long. Pleasantly surprised, having read all the negative reviews. Online chat was not helpful, however, as the information I was given was wrong. I am glad I decided to persevere by phoning instead.
December 2023
Under-staffed meaning long wait times.
December 2023
I was pretty lucky with a 5 minute wait unlike everyone else there waiting an hour. Unfortunately due to virgin having an awful support system the lovely staff aren't able to help much. I was there for an hour in total. Made me pretty mad ngl, it should've only taken a couple minutes. At least it's comfy.
