July 2023 by Teresa Coll
The prices are extortionate for the quality of the coffee and specialty teas. I was charged £3.75 for 3 oat cakes and when I questioned it later on the phone the lady said she was doing me a favour!! Because i have an egg allergy the choices are limited. So to be safe I asked if they had oak cakes. If i had known how much they charged I would never have had them. Because I felt this was daylight robbery and the attitude of the person I spoke to on the phone I wont be back!!
June 2023 by Elham Ebrahimi
Had tea and coffee and walnut cake. The cake wasn't fresh and couldn't taste the coffee flavour. I ordered and paid before sitting. When leaving the lady who served me in the first place ran after me shouting that I haven't paid. Its not a big place not to remember your customers. Won't go there again.
June 2023 by Philarmag
Wandered to this cafe whilst at a nearby hotel with my wife and father in law. Upon entering the cafe through the gift shop, my wife walked into the cafe only to literally be shouted at by the waitress/proprietress(?) ?HAVE YAE BOOKED!? The place was half empty so my wife looked around and politely asked ?do we need to?? At this point I would have just walked out. However, not to cause a scene and to give my father in law an opportunity to have a snack and a coffee before he headed back to the west of Scotland we stayed and were shown to a table. The menu looked ok but quite expensive, and given the ?welcome? (or lack thereof) we received I ordered an espresso (even though I was hungry I refuse to give money to places with poor service); my wife a Diet Coke; and my father in law a filter coffee and a scone. Afterwards, I went to the nearby Sainsbury?s for a couple of sandwiches. What a terrible way to run an establishment, and a perfect example of how to alienate customers immediately. Customer service?!?! Shocking! Hint: do not shout at potential customers as they enter! WOW!
October 2022 by 969rainp
Rude, miserable woman served me who when i asked for extra syrup in the coffee said 'you are already getting one and a half squirts!' oooh lucky me.. tip when the customer asks for something you say not a problem and do it. You dont tell them how they like their coffee.. also smile and be polite. Service was disgusting if i hadnt already paid i'd have walked out, i feel sorry for the young girls who work here with what must of been the manager
October 2022 by William Macdonald
I bought a greeting card and had a coffee. All excellent.
July 2022 by Fiona Martin
Nice place to sit and relax with a hot chocolate with all the works.
July 2021 by Ed Stuart
Lovely wee shop and cafe
July 2021 by fi swi
First time I've been since they moved from across the road, lovely & unusual gifts, it's great they have a bigger coffee shop area ... delicious cakes! & good social distancing measures in place. Will be back very soon ??
July 2021 by Colin Gillies
Very attractive and polite staff, unfortunately the coffee was on the bitter side. I will visit them again in the near future.
July 2021 by Val Outterson
Lovely cafe , carrot soup was delicious , as was the raspberry & vanilla cake
March 2021 by G197XYkatem
I love cloudberry. The whole atmosphere is so pleasing and the products are always delightful. It?s one of those shops that you could always find a present for someone in, no matter who. The food is delicious and the staff are kind and helpful. I love ordering a hot chocolate and a sweet treat or toastie, the food never disappoints.
January 2021 by BAManEdinburgh
Took our order, drinks and food then REFUSED to serve another two hot drinks as they were closing in ten minutes which wasn?t made clear when we arrived. Went to Caffé Nero nearby
July 2020 by anne wilson
Nice coffee and friendly staff.
July 2020 by Irene Scullion
Lovely little gift shop with quirky unusual gifts. Also excellent cafe with very tempting cakes, soup and sandwiches. Good coffee. Nice place to meet up with a friend for lunch.
July 2019 by nicola maciver
lovely shop, great gifts and a cafe with lots of choice too
