January 2024 by Agnieszka Wo?niak
Good afternoon,I would like to express my appreciation for outstanding experience with Nicky, amazing and talented No.7 Brand Ambassador working in Boots Craighleith Shopping Centre in Edinburgh.Nicky is very knowledgeable, super talented and dedicated to her job role.Thanks to her skills, knowledge, experience I was able to find the best treatment for the type of my skin yesterday.It wasn't the first time she helped me to choose the right cosmetics for my skin care and makeup.Although I am Personal Stylist with knowledge of how to properly look after my skin she is always surprising and spoiling me. She is my number 1 Skin Expert and I count on her opinion for a while now.Out of the world - I could easily use this expression to describe Nicky and how well looked after I feel every time I have a pleasure to speak with her.I hope this email will be redirected to the right person or department who can recognise Nicky as a exceptional example of being the right person in the right place.She could easily become an employee of the year in your company ?Happy New Year !Kind regards,Agnieszka Wozniak
January 2024 by Chuan Phuphaphui
Was at the shop today and using the self service till to pay for my two packs of strepsil and a face wipes was supposed to use my boots card but i forgot to tap my advantage card through so that the prices of my strepsil could be reduced down to the special offers. Then i went and ask this blonde older lady with galsses at the cashier till next to the self check out till for help if i could maybe get some help with how i can get the boots advantage card offers price (which i usually using it anyway.) Then this staff lady i just described was giving this offend look back to me and no smiles at all very rude felt like i was being racist because she offered this nice gentlemen at the back of me to come forward so he could collect his order she said cause hes been waiting for awhile but for me no thank you or anything i had to even say sorry to her for being so fogetful and didn't want to waste her time to do this but no words or anything back after everything sorted she just handed me a new reciept and thats it. Wasn't busy at all very bad service and manners.
January 2024 by Chris Burton
Very helpful ladies made my shopping painless as possible
January 2024 by Margaret Hunter
I have never experience such bad service , I handed in a prescription at around 4pm was told it would be roughly 30mins so I said I would come back , when I returned @ 4:35 I was told the pharmacy was closed until 5pm , although there is a notice on the counter ( at knee height) you would think the pharmacist would have had the decency to let customers know this .Whilst waiting there was at least another 5 customers came to the counter with the same issue .Some of them received a discussing attitude from the staff behind the counter .I myself work in retail and would be appalled if any of my team spoke to customers in this manner !!
January 2024 by Craig Naples
A good range but they have replaced all the cashiers and make you do the work instead. I will not he going back.
December 2023 by Paula Mason
Good boots store. Very spacious and good signage which makes things easy to find.
December 2023 by J Collins
Friendly helpful staff, plenty parking.
December 2023 by Jacqueline Baxter
Well laid out, lots if good offers just have to look at the labels. Nice friendly staff. They have self service by tills now instead of be a manned one.
December 2023 by Robert Daubenspeck
Removed tills and installed self help machines. No good for old and Ill people. Que in pharmacy long and slow. Vantage cards keep losing points. Very bad service.
October 2023 by Sean Cartwright
What an experience my partner had injured her foot so had to struggle round the store with a trolley. Found a foot support and got to till lady in till refused to help her setup a boots points card. Didn?t offer a receipt upon phoning her gp explained she needed a different one. I went to return the item with an hour the lady refused a refund because of no recipt. I went to get my partners phone as was a contact less payment post covid. The lady told me i was still unable to get a refund because that wasn?t proof of purchase. Had geo location time and amount. Had to speak to manager had a horrible attitude and was rude / short to several other customers during my shopping experience. I won?t be entering this store again. Was a blonde haired older lady with glasses not what i would expect having worked in customer service all my life
October 2023 by Alcala
I am a delivery driver for the first time that I feel affected by bad responses and in a very racist way towards me... the order was ready in his hands and he did not want to give it to me because he wanted me to stand in a line of 20 people so that he could I will deliver the order... I am a delivery person, I am not a customer. .. first time this has happened to me... the cashiers are very disrespectful
October 2023 by robert ritchie
Not bad but put in repet prescription and only got half my stuff and when my other meds got to the shop am ment to get a text message to say that they are ready no text or anything my meds had been sitting for a week with me being told also new 1 today they lost my medicine well done boots
September 2023 by ALAN ELLIOTT
Good pharmacy, small shopGreat customer service.
August 2023 by Swapnil Sirmour
My experience was not that good with the shop. The pharmacist had no idea of my problem and even a person with limited knowledge of diseases would know what the real problem is, but the pharmacist mentioned something else that is not at all possible in either ways.I guess the pharmacist should be someone with experience and knowledge. Although the service was good staff was polite to talk to.
August 2023 by Joanna Coull
Excellent boots, for medication and health and beauty products.Great staff.
