January 2024 by Lynne
Friendly staff, nice experience, smooth process from start to finish
January 2024 by Norrie Young
Amazing staff, from start to finish very attentive and professional
January 2024 by John Stuart
Having just switched from Specsavers, the difference was immediately apparent. Far superior in every aspect
December 2023 by Amber Moss
Was able to get an appointment quickly. Brilliant service from the team all round.
December 2023 by Keith Keenan
I was the last customer of the day. They did not rush me and ensured I was satisfied
December 2023 by Piers Deseilligny
Just went in for a routine eye test I'd booked online - I was seen immediately and both the prescreen (Megan) and the test (Maria) felt really professional, yet friendly and sincere.
December 2023 by Jennifer Brash
all the staff my mum saw were really great, special mention to the optician who took his time to explain to my me and then to my mum the situation/outcome
December 2023 by Graham Grieve
From a friendly welcome through an extensive and thorough examination I received information on the test being carried out in a way that was easily understood.
November 2023 by James Kerr
Needed an emergency appointment and got it within hours. Optometrist was extremely personable, professional and explained in layman?s terms making it easy to understand.
November 2023 by Jimmy Budge
Angela (3480) provided excellent customer service. Very knowledgeable, informative and charming.
November 2023 by Bongo Murphy
I was greeted by Angela when I entered the optician area of the store. I was there to look at frames following a recent eye test.I?d taken screenshots of the frames I liked from the boots app and Angela was able to locate all of them. I was given the opportunity to sit in an area with a mirror to give me a chance to shortlist the frames.I explained to Angela that I was going to have a video conversation with my wife as she wanted to look at the frames on me.I then spoke with Angela about the current offer and I wanted to take this so I could purchase 2 frames.Angela was very helpful and friendly while providing me with the support I needed.
November 2023 by a 765822
I was quite worried about my eye injury yesterday but Mr hamza optation checked my eye thoroughly. And explained very well.Satisfied.Thank you.
November 2023 by Marion Chapman
I?ve always been a boots optician customer but haven?t been for a while and after experiencing a problem with flashing lights in my eye I made a last minute appointment! On arrival I could see the Team was very busy and thought I?d wait a while!The service was streamlined, professional and friendly and I was treated with kindness, respect and very efficiently!The pre screen Team, Lisa and Alex were first class and I think Alex was from another Branch but seemed to have worked there forever!My optician, Usman was the best optician I?ve had and very calming and gently spoken! Hope this team is still there at my next visit! Thank you all!
November 2023 by Janice Scott
Always a very professional and friendly optical service in Boots at the Edinburgh Fort. Laura the optician is always attentive and very good at her job.
July 2023 by Zoe Berry
Been using them for 20 years and the service has gone massively downhill. Messed up my contact lens prescription ordering 3 times, won't give me my prescription over the phone or on email (presumably because I want to go somehere else) Can't get hold of them by phone. Awful.
