February 2024 by E Currie
Absolutely useless. Sent away while they prepared prescription, only to come back and be told they never had it and be asked 20 questions about why it was required.
December 2023 by Chido Mazhanga
They are really generous and kind people.i cut myself while cooking and I didn?t have any first aid at home I ran therewith my finger bleeding profusely and they didn?t hesitate to help me out quickly,they helped me and I?m really greatful
October 2023 by jl kw
after being stung by a large jellyfish, it became clear quite quickly that i was suffering an adverse reaction. the pharmacist at boots gave me antihistamines, a glass of water and asked me to stay so she could observe me. i sadly became worse and boots called 999. i cannot recommend the care fatima the pharmacist and the team at boots gave me
July 2023 by Steve Lenaghen
Poor service and attitude of staff disrespectful
December 2022 by Robert McNeill
Always service with a smile. Although they sometimes take a little while to inform me my prescription is ready
November 2022 by Rikki Guy
Best pharmacy in Portobello imo. Been going here for years, the staff are always friendly and knowledgeable. Good selection of items for sale.
October 2022 by Hailey Mclay
Boots portobello are utter joke short staff closing at 1pm knowing wat kind prescription I need they are nice but this got point were I won't be back I need chemist thts reliable boots portobello isn't
August 2022 by Kirsten Campbell
It's frequently closed when online opening hours say it will be open, but if you do manage to get in, the pharmacist is rude, unhelpful and condescending. Would not recommend if you can avoid.
July 2022 by philip fleming
Don?t know how to answer a phone
June 2022 by Michelle Shinwari
Pharmacist down right rude had to come 3 times for 1 prescription. Pharmacist Has no concept of people working 12 hours shifts and when I arrive home is closed . I also wish I could give zero stars as customer service received is shocking if I spoke to my customers like that I will be sacked.
May 2022 by C C
Closed when should be open. Can?t get my medication. Rude pharmacist at the best of times, couldn?t have cared less about a problem with my prescription on a previous visit. If you live in Portobello get your prescriptions filled elsewhere.
December 2021 by Sean Cahill
Pharmacist rude and talked over me when trying to order a repeat prescription over phone, which I have done many times in the recent past. Have to order directly from GP apparently, which I've never had to do. Should learn some manners and customer service. Wish I could give zero stars.
September 2021 by Iain McBean
Would give zero stars if it was possible. The pharmacist is downright hostile to customers without any justification. I went to the store to pick up a repeat prescription and the pharmacist refused to look for it. A patient being denied his medication because a pharmacist just doesn't feel like doing his job is unacceptable. Will take this breach of conduct to the General Pharmaceutical Council and encourage anyone else who has been subjected to abuses at the Portobello Boots to do the same. This pharmacist should not be allowed to practice anymore.
August 2021 by Aristides Labastie
Get way you need... If you have the patience to wait for someone to bother speaking to you. Can be there for a while waiting to be served even when it's empty.
August 2021 by R J
9:10 and it?s still closed because a pharmacist is not in yet and they can?t sell anything without her/him! Seriously?
