March 2024 by Emily Primrose
The most helpful and informative staff!! Not only did they help with the general lenses and optical side but also helped with the frames. Couldn?t have asked for better service. Extra thanks to Neil !! Recommend 10/10 will 100% be returning :)
March 2024 by Alex Hulley
Friendly & helpful when I had a screw loose - in my glasses, that is!
May 2023 by Connor Stuart
The staff of this branch are friendly and give great optical advice on both style and lens choices, and the eye tests are always done very well.Since transferring from the Frederick Street branch due to it closing I have been less than impressed with the service of the company as a whole as well as the ability to get in contact with this branch.The company used to offer an online portal where appointments could be booked, but this seems to have disappeared. I have been requiring some information from my prescription, but despite emails, online contact forms, and numerous phone calls (all of which go unanswered) I have been unable to get in touch with with anyone from this branch.This is so disappointing given both the money I have spent (their services are not cheap but they are good) and the importance of my glasses to me. I will not be using their services any longer as I cannot get in contact with them when I need information.
March 2023 by Sean Laing
Had a brilliant appointment today. Took time to explain each stage and discuss the results. Friendly and easy to talk to. Also had a great range of frames and staff were supportive in helping me pick the right frame. Would highly recommend.
December 2022 by James M
Have been coming to Black & Lizars for years. There are many opticians closer to me but I keep coming back due the quality of their customer service. Always knowledgable, attentive and professional.
June 2022 by Samira Prentice
On behalf of Vivienne Prentice, fantastic service, beautiful glasses and all the staff are very helpful and friendly, thank you Anne Marie, Matthew and Graham. 10/10 ?
May 2022 by T C
Super kind staff - helped fix my glasses & went above and beyond!
March 2022 by Martha López
I requested an appointment for an eye test mid January. I was told I would get an appointment early march because they were fully booked, and that they would confirm end of February tha final date. I send an email beginning of March to ask about the appointment and a reason they haven't contacted me, to only be told that there are no appointments until May! Very UNPROFESSIONAL. I've just wasted my time here
November 2021 by Becky Cairns
I absolutely love this place. I've moved to Fife but I still come here for any issues with my glasses. They are wonderful and so attentive. Everytime I go I feel like I'm getting the VIP service. Kate that works there is phenomenal. So amazing at helping me pick glasses and always so kind and patient with me. Honestly can't recommend this place enough. The team is just brilliant!
September 2021 by E R
Great staff, very helpful. Quality service especially for those with strong prescription. Professional opticians
August 2021 by Owen Stone
Did not answer when knocking at door. No out to lunch sign. Not sure if they've closed down?
March 2021 by Anne Hildersley
Fantastic service delivered today by the team in Lothian Road. Having procrastinated somewhat in booking a follow-up eye test pre - lockdown, I succeeded in breaking both pairs of glasses over the past 2 weeks! Kate and her colleague could not have been more helpful today both on the phone and in store. Within 30 minutes I walked away with a repaired pair of glasses cobbled together with spare parts they had in store.Thanks so much ladies. Stay safe and I will see you after lockdown for that long over due appointment.
March 2021 by Paul Macdonald
Been with Black & Lizars for the longest time and I've had excellent service. However recently I was charged £59.85 for a contact lens plan I specifically asked not to have set up and they are refusing to issue a refund. Absolute con merchants!
March 2021 by Ian
Safe, efficient, helpful. Bit pricey but you get what you pay for...
July 2019 by Bob Taylor
As always great service, topped up with great care. Who could ask for more
