October 2023 by Oliver Nias
Our Experience of Belvoir over the course of the last three years has been very positive. Despite a churn of staff that we would naturally expect to see in the industry, the colleagues that we dealt with on an ongoing basis were both responsive and I would recommend Belvoir to anyone living locally or looking to move to Edinburgh for the first time.
August 2023 by Ian Kennedy-Compston
This is a recommendation for the services of Belvoir! Edinburgh in selling my Marchmont property over the last few weeks. I can't rate them highly enough. Specific mention needs to be made of Malcolm Barrett who guided me through the process from start to finish. He was friendly, professional, detailed and thorough.Their service is excellent and I highly recommend working with them.Ian.
July 2023 by Sweetandsourltd
Belvoir (formerly Rydens) have managed my property since 2004. They have always found good, reliable tenants and carried out property checks, maintenance and repairs to an excellent standard.
July 2023 by Cris Granados
It was a pleasure doing business with them. Acquiring the let to the property was hassle free, all information were given and not to mention the overall process was very fast as well. Will definitely refer Belvoir to my friends.
November 2022 by Laira 99
This letting agency is the worst!We have never experience an end of tenancy worst than this!First of all, we've rented the property for almost 2 years and we already had an inspection last year and the property was spotless.We had the same inspection this year and the date they proposed didn't work for us because we were on holiday. We asked to postpone it to the week after and they threatened us to use the keys without our consent to carry out the inspection! We needed to call them and sort the date out and this is something that never happened to us!Secondly, we paid for the gardener and a cleaning agency before leaving the property (we paid £330 for the property to be cleaned!) and they are now forcing us to pay another £120 for the cleaning again!!!! We then agreed that we would only pay £102 of the £120 (which I completely feel it was unfair), they then sent us an email to get our acceptance to this fee only for then to reply that we needed to pay the full £120 and took our previous email as acceptance!!!I am absolutely appalled by this unfair treatment and I'm now raising a complaint with the Property Ombudsman and also started to reclaim the full deposit back on SafeScotland.I really advise you to look for another agent if you're still deciding between 2 properties to rent.We always received full deposits back and after over 10 days of leaving the property we still haven't seen our money!
November 2022 by Symo 99
This letting agency is the worst!We have never experience an end of tenancy worst than this!First of all, we've rented the property for almost 2 years and we already had an inspection last year and the property was spotless.We had the same inspection this year and the date they proposed didn't work for us because we were on holiday. We asked to postpone it to the week after and they threatened us to use the keys without our consent to carry out the inspection! We needed to call them and sort the date out and this is something that never happened to us!Secondly, we paid for the gardener and a cleaning agency before leaving the property (we paid £330 for the property to be cleaned!) and they are now forcing us to pay another £120 for the cleaning again!!!! We then agreed that we would only pay £102 of the £120 (which I completely feel it was unfair), they then sent us an email to get our acceptance to this fee only for then to reply that we needed to pay the full £120 and took our previous email as acceptance!!!I am absolutely appalled by this unfair treatment and I'm now raising a complaint with the Property Ombudsman and also started to reclaim the full deposit back on SafeScotland.I really advise you to look for another agent if you're still deciding between 2 properties to rent.We always received full deposits back and after over 10 days of leaving the property we still haven't seen our money!
October 2022 by don mcgrattan
I sold a property in Edinburgh through Belvoir in July 2022 and could not have been happier with the experience. From helping arrange the Home Report, producing fantastic marketing materials, communicating viewing appointments through to accepting an amazing offer significantly over Home Report value, everything went so smoothly. Special mention is required for Malcolm Barrett - he and his team went above and beyond - a great bunch of hard working, easy to deal with people, whom I would thoroughly recommend contacting if you?re looking to secure the best price for your property.
August 2022 by Thrive with Michelle Winter
I contacted Belvoir Edinburgh for some advice on renting my property out as I was unsure of all that was required for the process. From the get-go they were warm, knowledgeable and professional. I also found they could not do enough for me, but were not bombastic like some agents can be. I would highly recommend them to be honest, I totally trust them and felt in safe hands throughout.
July 2022 by gavin downes
Staff nice but pretty useless at getting back with support needs. Kitchen door fell apart and left unattended, bed broke and replaced with one that was almost falling appart from the start. We left and they landed us with a bill for cleaning even though it was cleaned to a higher standard than when we moved in. We would not recommend or use again in the future.
July 2022 by Julia P D Anderson
It is true that this has been the best letting agency experience we have had in Edinburgh, a part from some emails falling through the cracks and needing to phone to get things sorted, once contact has been made a satisfyingly prompt resolution has always been given by belvoir.
July 2022 by Bob Elliot
I have been a Belvoir customer for a great number of years. In that time they have been extremely consistent, detail oriented and helpful in providing good service and answering any questions I have. It is a pleasure to use Belvoir's services as I am many miles away from my rental property.
June 2022 by MrPebblesbarn
HI,Belvoir are very professional and friendly company with fantastic knowledgeable and experienced staff, allways on the ball.Got to be one of the top letting agents in Edinburgh!!Ray Haston.
June 2022 by Craig Fusco
Friendly staff and excellent communication. I have had a great working relationship with Belvoir for many years, and I would highly recommend them for all things property.
June 2022 by Trinity Domestics
Love dealing with Belvoir. The staff are always friendly and quick to reply with any reports or maintenance questions.
June 2022 by Pieter Steketee
I rented a flat through Belvoir for two years, it was a very positive experience. Any issues were very quickly sorted. Belvoir responded efficiently to emails/phone calls, and through the letting agency I had access to discounts from shops as well as prize draws every month, which was a novelty for me when it comes to letting agencies. In addition, they provided a web portal to report any issues with the flat, which again they responded to rapidly. All in all, my experience with Belvoir was excellent from viewing to renting and end the tenancy. I thank them for making my tenancy very stress free and enjoyable!
