October 2023 by Edmond S. L. Ho
Usually go there on Sat night for takeaway after grocery shopping with my kids. However, this McDonald's is always super busy. We usually need to wait for 20+ mins and yesterday we waited for 35+ mins! Feel bad for the staff tools as they were non-stop! Just not sure why it is always that busy!
October 2023 by Daria Kukielczynska
Surprisingly everything was really good this time. Warm chips and quick and nice customer service. My burger was a bit cold but still tasty.
October 2023 by Veronica Buchanan
Approached counter to order but no one acknowledged my presence despite there being several staff near the counter on the kitchen side and 2 staff at the counter doing other things. I eventually asked can I order here and someone said yes. I then asked if I hadn't spoke to you would someone have ever said can I help you or something. The person said I didn't know you wanted to order and I said, why else would I be standing here if not just to be ignored. No apology although person was pleasant. Took my order and it was brought outside to me. All it takes is for a member of staff to acknowledge a customer and say something, hi, hello, can I help you, be with you shortly, the list is endless. A smile and an acknowledgment of my presence would have given you 5 stars.
September 2023 by Michael Reid
Stinking absolute balloons the audacity to point blame elsewhere and not engauge with their 3rd parties ordered food never arrived via just eat driver was near bye so orders been classed as delivered when its not. Staff uselesss over the phone offered nothing to fix the situation disgraceful worthless business approach zero respect for customer respect nor ownership of faults. Places like this should be investigated for consumer neglicence and defrauding customers by not dealing with their 3rd parties.!
September 2023 by Z A
My child has ordered a Happy Meal with a fruit bag and a McDonald's bag too. But, when we arrived home we couldn't see any fruit bag and the McDonald's paper bag. Our order was number 093 on 10/09/23. Please check our order carefully next time.
September 2023 by Chris Kerr
Have had issues ordering on just eat and drive thru before, so decided to go into branch. ordered mccrispy deluxe meal, quarter pounder and chicken sandwich from my rewards. Have arrived home to find that my mccrispy deluxe was not included(rest of meal was, chips and milkshake)in my bag. I am not even able to return to restaurant to have them rectify this as i am now in alone with a toddler and my partner is away to work.
August 2023 by NJ Watz
Looked quiet for breakfast but the volume of Just Eat drivers meant waiting 20 mins for porridge and coffee. Went again the day after (I know) and it was worse with a 30min wait for stone cold porridge. Replacements came at different times so the 2 of us ate separately and I was given my used syrup back so that was another complaint. They were trying hard but came up short. My worst McDonald's experience in 40 years +. Avoid!
August 2023 by Sharon Taylor
We went to the drive through and were told to take a parking space. We waited about 10 minutes and sent my daughter in to see what was happening, the food was sitting waiting for someone to bring it out ? when we got home my husband had ordered a mccrispy which came with something like a chicken select and the bun was burnt on the edge . Won't be rushing back there.
August 2023 by Katie Alldridge
I ordered through the app and collected my meal. As it was a work break me and some other colleagues ordered some food and collected it. As we were on the clock we picked up our food in moderate time and brought it back to our work not realising that one of the savoury burger meals wasn?t there. As there wasn?t much time left on our break it was pointless going back to ask for it so we decided we would just call them to ask for a refund or something similar. To no avail there was no answer. The line just kept ringing out. We kept trying until our break was finished then tried again later to call them- again no answer. Also one of the burgers we did get were cold and like I said there was no time to go back and change it. So we were given a cold burger and were duped out of a meal?.. and still haven?t gotten our money back! Not impressed at all! Certainly won?t be going back there anytime soon as it?s just going down hill. Will probably have to start going to KFC or Burger King instead as their food is at least warm when we get it and they know how to answer a phone :(
July 2023 by Clare Hall
Enjoyed a meal here with our grandchildren. A very helpful lad came straight over and sorted our order on the screen......saved us time figuring it all out! Keep up the good work ?
July 2023 by Kevin Coupland
This place either employs people who don?t care or a bunch of managers that couldn?t care less? If you ask for a sauce you better hope you have it in the house cause it will never be delivered. Hope you own a microwave as well, most of the food is stone cold. I order through the McDonald?s app and you?d think they?d put a push on an order through their own app and it?s still wrong every time. This place is good if you want to spend money and be annoyed with what you get. Absolutely useless.Kid-friendliness: All you do is employ young people who couldn?t care but I think that?s down to management.
July 2023 by Daniel McGuire
Honestly, just did a quick calculation based on the number of justeat refunds I have had and 70% of orders from here were missing items, not like 1 thing, sometimes whole meals. I wonder if they have a some sort of favourable deal with justeat where they absorb some of the cost, because this level of incompetence is statistically unlikely. Either an absolute joke of an establishment or deliberate fraud. You choose.I?d choose Burger King instead.
July 2023 by Lianne Martin
McDonald's used to be enjoyable now its just a struggle to get a decent meal fulfilled. Every single delivery I get there's stuff missing. Sometimes whole meals.Decided to dine in this weekend to see if any better. Waited 24 mins on 2 cheeseburgers and chips. Was chaos with staff doing their best. The boy working on the floor stuffed his hands into the bin to push rubbish down and then collected trays of food to bring to peoples cars and tables without washing his hands. Mcflurrys were half full on the 2nd visit of the day after having to leave to make it to airthrill after waiting so long the first time. Overall poor experience but staff are friendly. .oh and my child got an elf toy in the happymeal in July. ?
July 2023 by Terrance Wogan
I don't usually do reviews but this is robbery man. Every order I had was absolutely freezing, and just flung together with no care. Priority now lies with take away drivers and place is minging, especially the car park. I'm sure McDonald's will survive without my custom, but I'll never eat a McDonald's again is a disgrace of a place.
July 2023 by grex 9101
CHECK YOUR ORDER!!!Look at the reviews. These cretins can't follow a simple order.Missing items every time. It's not just me, loads of others say the same. It HAS to be deliberate to save money.I urge you all to complain to McDonalds UK every time you have a bad experience here. The place is an utter disgrace.Lesson learned, not going back.