May 2025 by Janice millar
I had 2 couches , excellent condition very comfortable, called shop to see if would want rather give to charity than sell , told sizes ect girl said great , arranged pick up day before I move, 2 men turned up took one look and said no they are to heavy & big promptly walked out door ! Left me in a terrible position trying to get rid of lucky another charity agreed to collect that afternoon , never offer this shop anything again which is sad as fantastic cause
February 2025 by Kirsty Mac
Travelled 30 miles just to look at this store. Disappointment doesn't seem to cover it. They are extremely overpriced. For example. They have 5 tea pots all priced £10 each, other stores have same ones for £2.
They also have a pink kids b&m dinner plate for £3, cheaper purchasing from b&m.
The shop is a great size, so much potential but everything is overpriced and they aren't using the store size to their potential.
Extremely disappointed journey, was in and out in under 10 mins.
February 2025 by mark Verrecchia
This place has got worse by the minute I phone up yesterday hoping to kyibryde hospice will take away my furniture Two guys came today One of the guys Looked at my cabinets could not take it because it had but on top like tape And he was Rude to me The second furniture Was Tables and chairs That I had in the garage Could not take them because they have a scratch on it?s Both furniture And he was rude about that to I had garden furniture chair I asked if he can take He said no And he was very rude To me as well Then I asked if he can take my footstool He said no, it?s got a stretch on its This was all lies there four furniture Was all in good condition They?re forgetting it?s a secondhand shop, not a brand-new shop for new furniture I was doing then a favour by donating My stuff to charity And they throw it back at my face and being rude To me today, please don?t know donate Stuff to this charity shop The staff are not very friendly Every time I go in I and stuff is very dear I?ve been in the shop a lot of times And I?ve seen stuff like wardrobes and desk and I?ve got stretch on them Who the hell can they have that on the floor shop When they can?t have my stuff I?ve did there are. favour And throw it back On my face Never again I shop here They?ve lost their customers
September 2024 by Darrell Wood
Just bought a tech couch from them. Delivery was quick, guys set it all up, Kenny was a class act in the shop letting us test it. I sadly never got the ladies name but she was helpful to. And a very good price for something that looks almost new. Would shop with them again. Hope The Money helps many people.
June 2024 by Reece V
It?s no wonder the stock is so static with the prices they charge. You?d expect a reduction as they?d want to clear stock before they need to relocation from centre west.
I assume furniture prices are kept as high as possible to take advantage of rehoming vouchers paid for by tax payers and given to those disadvantaged, which they get taken advantage of by your pricing.
March 2024 by Marlyn Williamson
Disgusting treatment by a charitable organisation. Refused to accept a dining table and chairs as they stated they are after only perfect goods. You are not running Cantors. Will never offer anything to them again not will I go back. This was the second show after the first uplift driver did not appear. Cannot get the option of nil stars.
June 2023 by Lorna Herriot
A great deal of effort goes into the 5 window displays in our shop to make them attractive and cohesive. It also takes two members of staff a whole day to empty and re display them which is why it can only be changed on a monthly basis. There is a sign in the windows giving the dates for the change over of display. The feedback from customers has been positive
April 2023 by Gianni Di Meo
Furniture in shop window not for sale for some bizarre reason a waiting list is applied. If someone wants to buy something from a charity shop why is there a waiting list ? Doesn?t make sense
August 2022 by Caitlin Cunningham
My daughter absolutely adores this shop! Myself and my partner are never out of here ?? The amount of bargains we have picked up is unreal and every member of staff are outstanding and always go above and beyond! Will continue to shop here as long as its open! ?
June 2022 by RRachel Mairead
£14 paid to walk about one of the saddest shopping centres I?ve ever been to.
I was there on my own with my seven month old baby to meet some friends for lunch. I probably got a total of two hours sleep last night and I got thrown up on just before I left the house.
I was harassed, hot and tied (said goodbye to my friends) and walked away from the machine without my token.
It then took me about 5/6 minutes to put my shopping bags in the car without waking my sleeping baby.
When I realised I?d left my token i carefully took my sleeping baby back to the machine and I buzzed for help.
I showed clearly on my phone I had just paid for my parking. The lady checked and the token wasn?t on the top of the machine and said as I walked away and forgot to take it, it was a lost token and I needed to pay another £10.
No consideration or kindness for a genuine mistake. Why couldn?t they have checked the cctv to see that I have walked away without it and just buzzed me out??
I used to work in customer service for years and there was absolutely no need to show such a lack of understanding.
Not the first time a lack of compassion has been shown. I suggest treating the few customers you have left a bit better.
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May 2022 by Jamie Neary
Shocking customer service!
I lost my yellow parking coin on the day it is free to park for a few hours (Saturday)!
I drove to the exit before realising I had lost it.
Person on the tannoy took great pride in telling me nothing he can do and go look for it!
I had 2 children crying in the back as the man explained nothing he can do. He said someone would come to help. Young nervous lady came and explained nothing she can do. I worked in the centre for years and I KNEW about a £10 lost token fee and volunteered to pay it. She then disappeared after taken my money (no explaination why she left?) but didn't let me know it would take another 10 minutes of sitting at the exit before returning. By the time she had returned I decided I'll be quicker going to look for my original free token when she returned. I said if I find it can I get a refund and she said no refunds on lost tokens!! The young lady and man did their jobs but the £10 lost token fee is not a punishment! Your staff treat it as tho "that'll teach them". If I have to pay £10 just take my money and let me out I don't need to be taugh a lesson just take my money and let me out! My kids were crying that they just want to go home. this ordeal took over 30 minutes to be then overhear the staff involved say I had a bad attitude! I worked in customer service for years & when you see a single dad with 2 crying kids maybe give them the benefit of the doubt, take his money & let them leave!
I live in EK but will be sure to take my family to Silverburn, the Fort or the Forge. Retail has been hit hard since covid and I try support it but no more for EK I'm afraid. You should be doing everything you can to get business through the door, not keeping a dad and his kids from leaving your car park when is paying the lost token fee!
December 2021 by Steven Leslie
Some excellent deals on 2nd hand goods here, you can pickup a bargain sometimes, I always have a browse anytime I'm in the centre and I've had loads of stuff from here over the years, and handed in a few things too, staff are always nice and helpful and if you need something large delivered this can be arranged at extra cost. If you see something you like make sure you take it there and then though as it will most likely be gone by time you go back. I've lost out on some bargains by doing this.....say when you see, give it a look next time your passing.
October 2021 by Desmond Joyce
Good prices for a good cause.
August 2021 by Christopher Evans
Went on Monday night at 7pm nothing open, no restaurants or shops. Think the writing is on the wall for this place.
Couldn?t run a bath as they say.
