February 2024 by Kelsey Provan
I could not speak higher of the service received at Jan Stewart. We went as overwhelmed and clueless first time parents and the sales staff were patient with us and showed us prams that were what we were looking for rather than pushing a sale. The staff are so kind, helpful and knowledgeable about the products. After we had ordered, the pram, bedside cot and car seat base was then stored at Jan Stewart until two weeks before our due date which was so helpful not to have to think about storage. When we picked the pram up, we were given a full demo and our isofix base fitted in our car by the technician John so we knew this was fitted correctly. When we got home and started assembling the bedside cot, we realised we had the wrong colour. This was replaced without hesitation for the correct colour. Three months later when I had a cosmetic issue with the carry cot and broken brakes on my pram chassis, Taylor told me to come back to the shop so they could have a look and then sent the faulty items back to the manufacturer for me, resulting in a repaired chassis and brand new carry cot. I was also given a loan of a pram during this time so I wasn?t without one. The service I have received has been absolutely faultless and everyone is so willing to help. I would not hesitate to recommend Jan Stewart to anyone in the area and hope we have a reason to visit again in the future. Thanks to Taylor, John and all the staff!
September 2023 by Greer Neill
Had a bad experience here after purchasing my pram and other accessories - felt very transactional, almost robotic and not very personal. Had to go through a section procedure in hospital and wasn?t able to drive for 6 weeks and was given multiple pram covers as gifts. Tried to call and explain that I hadn?t been able to drive due to my section and if I could either return the product or exchange it for something else (a £90 pram cover no less)? I was met with again, a very unempathetic response regarding my situation of ?There is a 30 day return policy?.Again after explaining I?m only just back on my feet and allowed to drive - another robotic response from the owner ?There is a 30 day return policy?.Was very upset and disappointed at this sort of service given the situation.Wouldn?t recommend here if you are looking for a personal touch or the owner to go the extra mile.
July 2023 by Samantha Lauder
After going to the pram centre and feeling completely overwhelmed , my mum had found Jan Stewart's shop online . From the first time we went , we had the best experience with the staff being so friendly,helpful and knowledgeable on every product. With this being my first baby , everything was broken down on how to use each product which made me feel more at ease . When we returned today to pick up our pram , car seat and moses basket , the staff and owner again were super helpful and went over how to work the pram features again and showed us how to fit the car seat and isofix base. we would recommend anyone to go here.
July 2023 by Steven Mckelvie
Friendly staff greeted as soon as we came in. Full demo of prams showed. Amazing experience highly recommend to anyone!!
June 2023 by Gianni Di Meo
Great service overall, very friendly staff. Suzie helped with the adjustment of the car seat without hesitation. Thank you again
June 2023 by Beth Doyle
Good experience at the start, not great customer service afterwards. Wouldn?t recommend now. Contacted pram supplier directly for the info I requested.
October 2022 by Carolyn Angus
Just went and collected our pram and isofix. Can't recommend these guys enough so helpful from the start. Isofix fitted and everything explained. Friendly staff are amazing and so helpful. If I could give them more stars I would.
September 2022 by Michelle Currie
Went today with my mum to view integrated travel system prams. Was greeted by Angie who was amazing and so knowledgeable. Such a lovely, happy, memorable experience. Resulted in my mum and me falling in love with one of the pram systems and being decidedly decisive on purchasing it today. Thanks Angie for being you and making it such a special day that we didn?t even anticipate was going to happen today!
July 2022 by Janey love
Lovely staff when you are looking to spend money but will say anything to get the sale, including that your pram has a lifetime guarantee. But if you have an issue with the product the aftercare is appalling. Then Jan got involved and was utterly vicious, truly shocked at the way I was spoken to and treated.
April 2022 by Alison Walker
I purchased a silver cross pram package / bundle. I had some issues with wheels and my hood . Jan the owner and John the technician were so helpful in resolving my issues with the manufacturer . John provides amazing after care service. . I have revisited the shop to purchase my child's car seat and John provided great information on safety and functionality of the seats .
December 2021 by Claire Patterson
Absolutely fantastic experience buying our first ever pram today. Suzie was excellent, she took the time to take us through a few options based on our requirements (able to handle rough terrain), and found us the perfect travel system. The one she recommended was also #1 on the Which? Best buy guide for prams so super safe and sturdy. We had a lovely day out with no stress and were just thrilled. Thanks again, can't wait to pick the pram up a few weeks before baby arrives!
November 2021 by Kirsty Speirs
I came here on Sunday 10th and was met by a lovely staff member Stacy. After having a look round myself I decided to have a closer look at one specific brand. Stacy was there to help, going through all the special features and demonstrating how to use them. I couldn't decide between two of the same brand she was was great in explaining the benefits of each, especially when I kept going back and forth between two different models. Her friendly and helpful attitude made it a great experience, and nothing was too much trouble. She even let me see the store copy of the brochure to take pictures as there were no customer copies left. She is an absolute credit to your store ??Thank you! ?
September 2021 by Katelyn Cairns
I can?t thank Jan Stewart enough! Her and her staff went above and beyond to help me out after being let down by a previous pram shop just weeks before my due date. Within a day she managed to source my full pram package ?? would highly recommend this shop to anyone! ? 5 ?? service xxx
August 2021 by Gillian
We bought a silver cross coast pram back in late Dec 2019. Last week a bit of it wasn?t working correctly called Jan?s as it was still under warranty. Long story short one phone call and an email later I was told to bring the pram across and they would send it off to be fixed. Dealt with the technician John who checked to see if he could fixed it before being sent off which he decided it would be best to send off and he gave me a replacement stroller to use in the mean time.I got a call today to say my pram was fixed. I went across to pick up my pram up not really wanting to part with my replacement stroller as it was so light and compact. Spoke to Claire and ended up leaving with my pram and the clic silver cross stroller.I got the stroller home I couldn?t set it up (my fault) nipped back over and John and Claire sorted me out and fixed the problem in 5 mins.Always had excellent service, nothing is ever a problem. Anyone I know that?s having a baby I always recommend Jan Stewart?s x
July 2021 by Lynn Weir
I visited this store for the first time upon discovering Silver Cross had discontinued their white and navy Balmoral pram. I sent messages to several pram stores and Jan Stewart replied asking me to call as she'd be happy to help. She explained the pram had been discontinued but that she had this very one in store. To say I was elated is an understatement.Jan and her staff were absolutely amazing!! They wrapped up the pram, helped my husband lift it on to the back of his pick up where he was able to secure it for the journey home. The customer service was excellent and they were all genuinely delighted that they were able to help us with this purchase.I have longed to own for this pram for more than 20yrs and now I have it just in time for the arrival of our first grandchild. Thank you so much again Jan to you and your team for making this soon to be nana very happy ? xx
