June 2023 by Steven O'Raw
Great pharmacy and staff are always helpful and friendly. Never had an issue with the stock of any medicines. On a recent visit, the pharmacist actually got on the phone to my doctors surgery to query the status of my prescription, which was above and beyond. Lovely place.
May 2023 by linda frame
I have always had a positive experience dealing with this pharmacy, staff are always friendly and welcoming and if there is delays they communicate this and give the option to wait or return. Definitely doing the best they can in a very busy pharmacy.
May 2023 by Laura Hughes
I was seen this afternoon for a consultation today by Danny as I couldn?t get through to my Doctor surgery all morning. Very helpful, knowledgeable and so pleased they offered me to drop in on the same day. Great service!
May 2023 by Julie Bolesworth
Great pharmacy staff all lovely and helpful never had an issue getting my script
May 2023 by Sarah Kidd
Close their doors earlier than closing time and do not accept people who are only there to collect prescriptions already made it. No way to run a pharmacy or business.
April 2023 by grex 9101
Massive queues .Items never available.The staff run around like headless chickens.The locals put up with it due to lack of alternatives, but this place is an unmitigated disaster.If you value your time, money,.or sanity, avoid this place like the plague.Incidentally, if you're suffering from the plague, don't expect this utterly useless lot to have your medication in stock.An utter, utter disgrace.
January 2023 by Stewart Brown
I was there today prior to lunch time, waiting in the queue, the man in front handed over his prescription and was told it would be ready before we close for lunch, I was then served by a different member of staff (long black hair) so I handed her a prescription and was told to collect it after lunch, I then informed her that the man in front was told before lunch, she then pointed her finger at me and told me we didn't accept this behaviour, I tried again to explain, she asked the lady pharmacist can this be done before lunch and was informed yes.There was absolutely no reason to point her finger at me and say that, I did not raise my voice at all, I don't think this is very good customer service.
January 2023 by Alec Muir
Been phoning all day regarding my prescription line is constantly busy, obviously they've taken it of the hook once again. Absolute shambles of a chemist, has to be the worst in ek.
January 2023 by Paul Sykes
The staff do and try their best .and I allways find them very helpfull
September 2022 by james dick
Disaster area between greenhills clinic and pharmacy, mistakes ,lack of communication, no ownership or direction no clear concise protocol
August 2022 by Graham Jamieson
132 times in one day calling trying to get through to get prescription placed ! Still didn't get through ! Ridiculous!
June 2022 by Annabelle young
Wrote off the balance of my prescription and now they have no stock! Obviously gave it to another patient! Very dodgy!
April 2022 by Geri Gray
Our family have been customers for over 20 years, and whilst Felicity owned it, it was amazing. Lovely friendly place. Sadly downhill with new owners. One particular female member of staff is extremely rude and patronising, and it's never an isolated incident. She was very rude to my autistic daughter on several occasions (one witnessed by myself) When we complained, the current owner decided that the customer is definitely not always right. Sent my daughters prescription back to the GP. Weirdly we never have any issues in any other pharmacy.Moral of the story is, they don't deal well with anyone with Additional Support needs, also don't seem to know what's going on with prescriptions, and heard them talking about patients in a loud voice in front of customers.Now gone to the Pharmacy in the Murray who are lovely and helpful. Pity, I preferred to support local businesses, but no longer prepared to put up with people being spoken to in the manner that they are. Notice other reviews state issues with the same lady. Owners note, we can't all be wrong
February 2022 by A C
I hope the new owners are successful in managing this business.The service is appalling. The phone is constantly engaged or rings out. Prescriptions can't be found. More importantly staff don't communicate. My worst ever experience was last Saturday when my Husband returned after 45mins with my prescription and said 'you have to phone them' . They gave him a slip saying my prescription was short along with details.I phoned and the person I spoke with was extremely rude and categorically said I was not due anything. I gave the number on the slip, she ignored me, how rude! My Husband and I went to the chemist and he recognised the lady he spoke about my prescription. We spoke and low and behold she brought me my made up prescription.I was absolutely shocked by this shambles and service. Staff need to ensure accurate communication with each other instead of giving false information.Mrs Campbell
December 2021 by Jackie McAleese
Thank you to Maggie for her help and patience even though the shop was busy. very much appreciated x
