June 2016 by Austin McGregor
Staff were a great help when I was in getting a new phone. Very friendly and knowledgeable, recommend popping in
June 2016 by Liam Little
Was in a few days ago and the staff couldn't have been more helpful. Knowledge and informative.
December 2015 by Karl S
Awful unprofessional service. Was told by "manager" Steve time and time again to return to the store to sort out a simple phone repair. Instead of arranging it over the phone he was making me go to the store, where other employees apparently don't have a clue how to arrange a repair. So I needed to go to the store each time as Steve was incapable of calling me and arranging repair. I had to spend 40 min on phone in order to try to get through to their branch. I got connected to wrong shop twice by their Far East call centre. Got hung up on once and finally when I got connected to the right branch they wouldn't answer the call.
Infuriating when you're trying to get a phone repaired that they supplied broken and only agree to partly cover the cost of. Never again!
June 2015 by kenny duncan
Josh and Mark served myself and my daughter renewed her phone. They could not have been more helpful and both were very knowledgeable about the pros and cons of each phone and contract.
Hope this counters previous negative comment and puts potential customers mind at rest.
April 2015 by alan richardson
Absolutely garbage Customer service!! Been twice to upgrade and being told I'm not able to upgrade yet! But I have had e-mails, text messages, a letter and a phone call from EE saying that I am due an upgrade! I felt that I knew more about phones than they did.... Today I visited the carphone warehouse at Nerston being one month over since my contract ended and they are still not letting me upgrade they are not willing to help at all!! If you are wanting to visit a Carphone warehouse branch in this area i suggest you visit the branch in East Kilbride town centre its like they are a different company so much more helpful!