January 2024 by Susan Brydon
Having moved into east Calder last April I have had nothing but praise for the staff at the practise.they go beyond to help you .l am impressed by there contiual customer service and helpfulness.thank you to all the staff for help and understanding.
January 2024 by John Dickson
Every time I?ve had to use the Practice all the staff have been brilliant
December 2023 by Susana Brito
I have been registered with this medical practice for nearly 7 years. Throughout the years I had to visit the GP on several occasions and I must say that the care I was given was very good. They saw me always as soon as they could and they made me feel they cared about my concerns and I felt well looked after. I saw several different people (doctors, clinicians, nurses, health visitors, midwife...) and I must say that everyone I saw there were really listening to me and were keen to help me. The doctors I saw the last couple of times took the extra step of explaining the diagnosis on my level and made me understand the issue which made me calmer. They also took the time to answer all my questions, I did not feel rushed and they seemed to be very knowledgeable and thorough. I got prompt referrals when needed and I got updates on results within the expected time frame via calls. Parking was very easy and makes the visit more convenient. Thank you to all at the medical practice who have contributed to this experience for me.
November 2023 by Richard Krajnyik
East Calder Gp is the worst GP service in Scotland.They pretty much have no doctors left and only nurses talk to you.Appointments are weeks away and you get a nurse practitioner instead of a doctor.They will never refer you to specialist services and you have to beg for them to take any action.Nurse practitioners will happily prescribe you useless meds with no proper diagnosis and it's pretty much impossible to get open referrals.Do not come here. Receptionist is always without an exception condescending and treats you like the back of their shoe.Wait times to speak to the Reception are up to an hour some days and you have to listen to their music before they tell you they have an appointment two-four weeks away.Ps. I just had a call back from the nurse practicioner. They seemed to be bothered that they had to call, I don't think they cared at all, I was given conflicting information by their colleague and she blamed me for it.She basically said to call in and make a new appointment since I still have issues. They could have skipped weeks of wait, and referred me to a gastro clinic right away. So tired of how nothing ever gets resolved within healthcare. Things just always get worse for the patient. At least in this country.
July 2023 by Fiona Dick
I could probably count on one hand how often I visited the Surgery over the years up until a year ago when I was diagnosed with Breast Cancer, since then I am a frequent visitor to the surgery for medication, bloods etc and I really can't fault the care and attention that I have received from Doctors, Nurses and Receptionists, they have all been truly amazing and don't get enough credit for the work they do.
June 2023 by Christine Robertson
I have recently had to attend the GP for servers reasons and each symptom has been treated within a short time frame and feel I received 5 star treatment from receptionist, nurse and GPS.
April 2023 by Fantastic Mr Fox
Hard working staff always friendly and happy to help thank you East Calder medical practice
April 2023 by Jamie Brown
New to the practice but was made to feel like I'd always been a patient here
April 2023 by Jill Hunter Gordon
Rang for appointment in morning , on phone for 15 minutes and given appointment 2 days later. Good sympathetic doctor.
February 2023 by Karen Rogers
The service from this surgery is severely lacking, all appointments gone 5 mins after the phones open and don?t even think about trying to book a non-urgent appointment for a few days time. Prescriptions either sent to the wrong pharmacy or not at all!
February 2023 by Dima
Disrespectful and impolite reception all morning I have spent 45 minutes trying to call them this morning .Also they can?t read a doctors notes, maybe they can?t read at all , but pretend to be very clever and treat patients as rubbish.Really the worst medical practice and GP you can find in the world.
January 2023 by Liam Murray
Phoned in yesterday morning in desperate need of speaking to a doctor, it is a busy line but after 6-7 mins on phone I was through to a receptionist, she was lovely and helped me by one getting a doctor to phone me back right away, but also helped me book another appointment in future for an ongoing injury. Doctor listened to me and helped me massively! Great experience considering how busy they are! Chuffed
November 2022 by Glenn Waters
Always very accomodating where possible staff always very good and polite.
October 2022 by Ronald Veitch
Getting an appointment at this medical practice is almost impossible. Even phoning before 9am gets you a recorded message saying 'all our regular GP appointments are taken for today, please try again tomorrow'. On two occasions this has been what I have found. I've just given up. Seems this practice is overwhelmed by all the new housebuilding at Calderwood.
October 2022 by Andrew
Partner cannot get through ever. Been trying daily for a month after her prescription was given with a note from the doctor to make an appointment.
