April 2023 by Patricia Gray
I bought ink at WH Smith for an HP Deskjet printer. These printers sell for around £70, but one ink cartridge costs £25.99. There was a buy-one-get-one-half-price offer on at WH Smith, totalling £39.00 for two cartridges, which I purchased. There are images of cartridges on display, but the actual product is kept in a locked drawer. (In supermarkets they are security tagged because of the absurd prices).The first cartridge I used was only around 25% filled. The second was around 75% filled. I contacted WH Smith to ask if they keep the half-price (less than half-filled) cartridges separate from the full-priced cartridges - no response. I emailed their HQ - no response.
April 2023 by Bee Hayes
Shop is ok but post office staff rude unhelpful and unpleasant. Plus the opening times are obtuse and unhelpful - they shut at lunch time, just when normal people might need to use it. Go to Halbeath!
April 2023 by Ollie Smith
Been using post office for 2 years and I have never been in one single time and tbf que isn?t out the door. How long before you hire new staff? Honestly embarrassing.
May 2022 by Fiona Taylor
The post office is ALWAYS woefully understaffed. There are staff milling around but not behind a counter. The self service scanners do not scan QR codes. Set aside a good 30 to 60 minutes to get served. One guy on today and queue is snaking up the stairs. Occasionally have 2 staff but for the most part its one. Very poor indeed. I've been waiting 20 minutes and the queue has hardly moved as some of the transactions are very slow. Losing the will to live here.
April 2022 by Annie Gee
Great staff in shop and post office. However the company need to support the staff in the post office. It?s disgraceful that this is Dunfermline?s main post office and sometimes only one serving
December 2021 by Warrick Findlay
Overpriced on basic general items, but over nice staff, very helpful
July 2021 by Irene Moore
Was in the shop today and used the self service till, however I left a birthday card by mistake after scanning and paying for it. Phoned the store and was confirmed they had it and would put it aside for me to collect. Good service from them as they could easily have put it back on the shelf, well done!
January 2020 by william prentice
Post office is always busy & never enough serving since they closed main post office.
January 2020 by Peter Leslie
I went for the Post Office twice in one day. Both times there was only one serving, resulting in a15+ minute queue each time. The Post Office is located in a dark and dismal basement. All in all a truly horrible experience.
January 2020 by Greg Bell (Kind Wulver)
The book section up stairs is brilliant but floor level is in desperate need of some upgrading. I get the feeling the owners are just waiting for the place to go out of business.
January 2020 by Elizabeth Daly
The very slow service at the post office was completely unacceptable for both Customers and the one server who was under strain to cope. Not a happy Customer.
January 2020 by Marie
Good selection of products currently clearance products found about the store so grab yourself some bargains
July 2019 by hazel dolan
WH Smith's are ok for stationary & the odd birthday card's it all depends what you are looking for, but now dunfermline post office has closed down & moved to Smith's it is handy haveing the posty there
July 2019 by stealth banana
Decent range, looking a bit tired, expensive.
June 2019 by Gus Clark
They didn't have what I wanted - I got that at The Works - but I like WHS and the sales assistant who dealt with me was very polite.
