April 2025 by Lara Mcleod
Absolutely disgusted by the way I was interrogated today because I wanted to take money out of my own bank account,my answers weren't good enough and they wanted specifics,I was told I was being refused because they can and I looked agitated when being questioned, well what do you expect your interrogating me on my own business,never had a bad experience until today and if I could I would give zero stars.
February 2025 by Tommy Jordon
Don't try calling, never answer
December 2024 by Alex Fleming
The purpose of a bank is surely to facilitate some simple things from a customers perspective. Pay in cash, withdraw cash, pay bills. Most folks understand these simple ideas, not the TSB. If you are unfortunate enough to use this branch, it seems that the fundamental principle is to make things as difficult as possible. Let?s take the following example: Looking to pay in cash. There are two machines allowing this facility, one broken, one barely functional. There is a teller who appears to be present for appearances who cannot take a cash payment unless it is in excess of £2500. Even if the machines were working, they appear to have a 50 note limit, so if a customer had £2010 in £10 notes to pay in, this would amount to 5 separate attempts to use a broken machine. All because, for some inexplicable reason, this ?bank? has decided to make the normal functions of a bank a chore. Additionally, for the pleasure of this zero customer service approach, you will receive precisely 0% interest on your current account. So all the while we are effectively paying for this ever decreasing service. The next thing we will hear is that ?the majority of customers are using self serve machines? and this will no doubt be the catalyst for yet another TSB branch closure. Somewhere in the management structure of this bank, there appears to be a rabid monkey in charge of decision making. I for one will be off to a bank that does not treat its customers with contempt.
November 2023 by Mark C
Useless.They don't even answer the phone, it just rings out to the automated recording that tells you to contact them online and then when you call the main number, it just tells you everyone is helping other customers. Better to go to Santander or another bank.
June 2023 by Sid Mckeeman
Just visited my local branch. Brilliant as usual. 48 years of polite courteous service. .special thanks to payge .
August 2022 by Steven Page
Great service and friendly staff
June 2021 by Jackie Wright
Treated like I had the plague TSB get your facts correct I have been an honest loyal customer for years
April 2021 by Alan Jones
Shocking service had to wait over 20 mins with 1 teller and 1 person being served that?s all, kept asking if someone could take the cash and put in an envelope and give me a receipt but no not possible, the branch closes at 2pm all other branches have been closed so had to come away ridiculous. I am trying to run a business.
November 2020 by Duncan Fair
Banked in this branch for years. Always good service.
October 2020 by jabba hut
Love this bank even lost my virginity in the back office..... ahhhh the memorys
September 2019 by DarkSuccubus Forever
My fiancee has been with TSB for over ten years and never had any issues. The staff are very friendly and helpful.
January 2019 by Martín Pintos
My first account in UK! very good attention and they helped me a lot!
January 2019 by Martín Pintos
My first account in UK! very good attention and they helped me a lot!
September 2018 by RamenDreams18 .
was in the bank today and their was only 2 people serving customers and their was a line building up maybe have more people serve when their is a lot of people waiting instead of just wandering about or talking in the back bad customer service
April 2018 by RamenDreams18
was in the bank today and their was only 2 people serving customers and their was a line building up maybe have more people serve when their is a lot of people waiting instead of just wandering about or talking in the back bad customer service
