December 2023 by iain thomson
Reasonable
December 2023 by Kaska Pluskata
I received a bracelet from my daughter, it was too small, I wanted to exchange it, I was treated like a fraud, the ladies in the store were not nice, rude and arrogant. I will never go back there, I do not recommend it to anyone.
October 2023 by Joan McCreadie
Great customer service Very helpfull staff
April 2023 by Michael Darren
Was in today it was sophie that recommended and helped me pick the jewellery was great service so friendly and helpful
January 2023 by Peter Mcaloon
Spot on service.
December 2022 by Kevin Clark
Great staff. Very helpful indeed.
December 2022 by Jasmine Coelho
Great store lovely helpful staff :)
May 2022 by Rosemary Kincaid
Came in to shop Sophie was the young woman who helped me pick out perfect gift for my daughters 30th birthday I returned to buy myself a bracelet and my other daughter a ring Sophie was on hand to help week later it was my birthday when my daughter asked what I wanted first thing I said was something from the Pandora shop was so happy to see Sophie was was working that day with a smile on her face she is patient helpful nothing to much trouble will return again after great service from Sophie this young woman give five ?? ?? ?? ?? ?? Service thanks again for helping me pick the perfect bracelet and earrings
January 2022 by Ionut Dragomir
Amazing customer service and super fast problem solving. Those employees deserves a raise, the store is almost full every time and they are dealing with a lot.
January 2022 by Iva Nikolic
What can I say they do go above and beyond in here. Such a small town where you would not expect much,but honestly,been travelling the world past 16 years myself( working in Hospitality) I was simply amazed by their service,approach and care.I can tell you that many Pandora stores around the world I've been were always disappointed experience. Sruff trying to get rid of you, rush you off quickly and don't even listen. Also most of the times it would be busy (especially the one in Chicago &Dubai where you expect more)But as said this Pandora store stuff went above and beyond. So polite, quite and yet helpful. I would say the first Pandora store I felt welcomed and actually helped without any complications and issues.Thank you ,thank you, thank you wonderful Pandora Dunfermline team.I wish I took names of these 2 wonderful ladies today, they deserve all praise ?.Keep on good work.Will definitely be back soon.
September 2021 by stanley mckellican (stanleybhoy)
Very very helpful staff defenetly recommend this shop
July 2021 by Andrea Lannie
Didn't open at advertised time(online and in their window), had to leave without being able to enter! Waste of my time going there!
January 2020 by Ina
Not very helpful could do better
January 2020 by Coco Chanel
Hmm expensive bling.
January 2020 by C Terry
I came in today and was served by Kylie. I have got to say her service was shocking! I have been in this store a good few times and have always been served with a smile, been seen to straight away and pleased with how my visit went. On the other hand this time I left feeling disappointed with how I was served. Trying to pick out a gift for a friend can involve a bit of thinking and maybe some help from someone in the store to pick out something but she wasn't helpful at all. I felt like I had to force her to show me different charms. I only got shown a couple and because she made me feel so awkward in the store I felt like I had to make my decision quickly. The store is quiet so a bit of involvement from someone that works there would help and not made to feel like you had to hurry. She just stood there quiet till I asked her something. She didn't show me how to open the bracelet either. I think overall my experience this time made me feel like I don't want to return. I work in hospitality so I understand how important customer service is and she had none. Very disappointed!
