August 2025 by joe warren
Not even worth one star sales only if you have any issues DON'T GO TO THIS STORE
The staff are extremely unhelpful and only tell yoy to ring customer services.
Shame on 02 for letting this happen
February 2025 by Andy Kennedy
Got an upgrade from the dunfermline shop,got greeted
and served by mx pip, 1st class service, got an iPhone 16,pip was clear and excellent,explaining the deals and the phones,5 star service. Thanks again,Mr Kennedy.
December 2024 by G - Wagen
Friendly welcome, great staff and good range of products.
Will be back.
October 2024 by Jack Leon Carkdale
Big shout out to the extremely helpful Derek for helping my 73-year-old mum (who is not the most tech savvy person, and was daunted by the prospect of upgrading) to finally replace her ancient handset with an up-to-date (albeit still a non-smartphone) model. He explained clearly about to transition to a new SIM, porting her existing phone number over, and going onto a contract (rather than pay-as-you-go) for the first time, to ensure that she was comfortable and understood everything that was happening. Top customer service, that man. :-)
June 2024 by Ellie
I phoned this branch. The person that answered the phone was rude, obnoxious, arrogant and told me that it is my fault that I can't pass security with O2 customer service. I am now left paying for a contract that I can't use because O2 won't send me my SIM card.
April 2024 by Ruth Hynd
Best service ever love 02.
February 2024 by Tasfia Fairuz
I don't normally take time out of my busy schedule to complain about staff but I felt like I need to write this.My uncle came today in the morning to talk about his lost SIM card today and out of the three staff members none of them were helpful. They were more concerned with being on their phone than dealing with customers right in front of them. My uncle (who is South Asian) also felt disrespected and ignored. Please take care about the quality of customer service being offered at important locations like this.
December 2023 by Dean McGinnie
I went up yesterday and the service was great by zibby and Steve they wear so helpful I got my new upgrade phone they wear both great
October 2023 by Ryan Penman
Terrible service. Ordered a phone online and paid the full thing of in 1 payment only to be told you need photo ID to pick up I've been a customer for years and never needed ID which I don't have so they now cancelled my iPhone 15 pro max order and refused to refund the year's payment on my current phone that I upgraded with to get the iPhone typical will take the money online and don't need any ID but then when coming to pick it up in person ur not allowed it robbery at its finest so now I'm left with nothing and out of pocket till I get a refund if anything and I have no phone and now I need to wait 4 weeks to get the phone I wanted but this time I've gone to a better provider EE. I would highly recommend avoiding o2 as their customer service is awful to start and don't get me started on the actual connection always low signals.
May 2023 by Steve Allchin
Great phone shop, lovely clean and very well presented displays.The staff were very knowledgeable and both friendly and helpful.
March 2023 by Colin Law
Required help with a Sim card issue and it got resolved very quickly in the shop
November 2022 by william smith
went in with my sim problem great service and fixed my sim in 5min polite and great service keep it going o2 shop
November 2022 by James Mather
Really helpful.Danny most patient in explaining options
October 2022 by Heather Hutchison-Cockburn
Disappointed they keep discontinuing the sale of decent makes like 5Plus and Huawei ?Been with O2 for years but like the limited choice they stock now.
October 2022 by Dale Robertson's
Got the phone I was after, staff were very helpful and knowledgeable.
