October 2023 by Ryan Penman
Terrible service. Ordered a phone online and paid the full thing of in 1 payment only to be told you need photo ID to pick up I've been a customer for years and never needed ID which I don't have so they now cancelled my iPhone 15 pro max order and refused to refund the year's payment on my current phone that I upgraded with to get the iPhone typical will take the money online and don't need any ID but then when coming to pick it up in person ur not allowed it robbery at its finest so now I'm left with nothing and out of pocket till I get a refund if anything and I have no phone and now I need to wait 4 weeks to get the phone I wanted but this time I've gone to a better provider EE. I would highly recommend avoiding o2 as their customer service is awful to start and don't get me started on the actual connection always low signals.
May 2023 by Steve Allchin
Great phone shop, lovely clean and very well presented displays.The staff were very knowledgeable and both friendly and helpful.
March 2023 by Colin Law
Required help with a Sim card issue and it got resolved very quickly in the shop
November 2022 by william smith
went in with my sim problem great service and fixed my sim in 5min polite and great service keep it going o2 shop
November 2022 by James Mather
Really helpful.Danny most patient in explaining options
October 2022 by Heather Hutchison-Cockburn
Disappointed they keep discontinuing the sale of decent makes like 5Plus and Huawei ?Been with O2 for years but like the limited choice they stock now.
October 2022 by Dale Robertson's
Got the phone I was after, staff were very helpful and knowledgeable.
October 2022 by Gaynor Hynd-Hill
Wheelchair accessible entrances. Very efficient and friendly staff. Based on this visit I would recommend this store.
August 2022 by BARBARA FRASER
Can't praise the staff highly enough when I had a scam phone call. Very helpful and patient.
August 2022 by Mainul Hoque
Very pleased with service. Friendly staff. Steven and Robert have been very helpful!
June 2022 by Tabasam Ashfaq
I went and took a phone in for a sim card for a car phone that is 22 years old and was finding it hard to get help about it, when I managed to visit this store I found Robert to be so helpful and understanding and I managed to get my 22 year old car phone working. So thankful to the 2 gents at this store I have never been so happy about a service from a phone shop before ??
February 2022 by Ken Jarvis
The guys done what I asked which in itself is rare these days and he saved me money. Well done dunfermline o2.
December 2021 by Andrea Mann
So disappointed with this store I have been really unwell with covid after buying my son xmas didn't relise I was out with the 14 day window for to change my mind on type of phone customer service says it would be stores discretion as seals were all still intact and all I got from store manage was nothing I can do a phone call should have been made to extend the time its not something I was thinking about with having this well seen he hasn't had this horrible disease I've been a customer for over 14 years with 02 very disappointed
October 2021 by Willie Mackenzie
Excellent, short staffed today but Steve was brilliant, was that quick didn't have time to eat my macaroni pie....
July 2021 by David
Staff didn't appear interested and there was very little on display.Although there were no customers in the shop we had to go away because a 'virtual customer' was ahead of us. Okay I get that there are new rules but when we returned, having been informed by the shop it was ok to do so, we found real customers in the shop at the same time. Not sure I get that?If you want an expensive phone tied into a long contract go here.I will not be there again anytime soon.
