March 2024 by Leon Skinner
Incredibly rude and unhelpful
March 2024 by Katie Riddel
Went in for a full service, and left with more issues that needed fixing (that they can't fix of course) also had at least 3 things that were 'included' in the full service but weren't done.
March 2024 by Welder
Booked car in for rear tyres,picked it up drove home to then discover damage to one of the alloys,got in contact went back and was given a story of it was like that we took photos to prove it wasn?t us. Cowboys stay away!
February 2024 by Claire Weller
Started off helpful then rapidly declined! Would not recommend- wasted our time.We took our car in as it had a problem with the exhaust. They looked at it and stated we needed new parts. The centre manager couldn?t find the parts online and as it was 5pm stated he would ring the suppliers the next day and let us know.No phone call the next day to update us so I rang the next again day for an update. The manager answered and said, ?oh did no one phone you yesterday?!? Then stated, ?I am going on my lunch break. I will ring you back as soon as I am back.? ?? no call back received leaving me having to chase again that evening. He stated he couldn?t find the part but to ?leave it with him?. Another 3 days later- no update. So I rang yet again just to be told he couldn?t find the part and to go to the car dealer?.. this is a week later. Was he ever going to even call to tell me that???Took the car to Farmers garage 2 miles anway instead. They looked at car, ordered part there and then and had it fitted the next day. So was it really that difficult??Pretty incompetent and useless service from this garage leaving us a week in limbo.
February 2024 by malcolm holford
Unfortunately had a poor experience here. Tyres did not arrive on time, but no contact to reschedule appt. Did not arrive next day. But did arrive following Monday. Then told off for wrong size, rather than be helpful.
February 2024 by Kathryn Mair
Very happy with service today .Windscreen washers not spraying . Fitted me in to check it out when other garages couldn't. Luckily only needed a replacement fuse and not a new pump.Delighted with no charge.
January 2024 by Tashia Curran
We had booked our car in for a tyre prior to its MOT, it was clear an extra one was needed. They went out of their way to help us, they managed to get another tyre in as quick as they could ! Great customer service from the depot. I was kept up to date regularly. They arranged for the car to make its MOT on time. Again we are very grateful thank you !
January 2024 by John Peterson
Booked in an MOT and interim service for a Monday. The Friday before, the appointment was cancelled. No reason why.I contacted customer support and they could only tell me that it was cancelled and that a refund was sent out.While it's not customer support's fault for cancelling, it's not impressive when there's not a reason for why.I used Halfords in Dundee with no issues. Halfords in Dunfermline - I won't be using you again.
January 2024 by Paul McGuire
Booked an online appointment to fit 4 new tyres on their website for 4 Avon 215/65/16 -website stated they were in stock . Only to be told at the appointment they did not have my size in stock. Absolute cowboy charlatans ... avoid at all costs .National tyres -6 gardeners street Dunfermline .
January 2024 by Cheta chukwuobasi
Very terrible experience, I booked in my car for MOT since 19th of December, no communication from these guys as to why they couldn't get it done. I was doing all the calling only to be told on 5th of January ( a date they had given me themselves that my car would be sorted) that they couldn't do their job. Terrible, I don't recommend.
December 2023 by Catherine Knight
Used to be great, seems since Halfords have taken over it?s shocking! Do it yourself ordering of tyres, payment failed, speak to an advisor, order took 55 mins, paid for priority slot for fitting - tyre didn?t appear and a week later vehicle back on the road; still waiting for the regional manager to call a week after that! Lost days off work and spent about 4 hours online/on phone trying to resolve. Phoned another retailer and they said no issue with tyre availability! Seems all fitting slots are at a premium price but tyre depot doesn?t help to order or supply or fit! No refund gained or much of an apology either. Avoid.
December 2023 by Frank V
I don't usually write many reviews, but I had to write some glowing praise of Jack at National Tyres. Due to a Halfords order mixup, I'd been left unhappy, but Jack turned a loss into a win and has gained a loyal customer. Chapeau. Jay did a great job of fitting the tyres too.
December 2023 by Iryna Prysada
Booked car check on Thursday evening for the upcoming Tuesday by the member of staff in reception. We had to free up the day from work and other stuff to give the car for check that day, and were told in the morning that our booking was not in the system and they did not have time for us today, suggested next Tuesday again.Wasted day, very disappointed by unreliable service.
December 2023 by Islay Mackechnie
DO NOT TAKE YOUR CAR HERE! With the wintery weather coming in you need a safe, drivable car. After taking my car in for new tyres on September 15th I was left with an incorrectly fitted wheel, leading to a car in a dangerous condition which really showed on the motorway at 70mph. Making an official complaint should have then resolved this issue, especially since they aim to resolve within 5 working days. Not the case, 47 working days later and I'm still trying to get a resolution. If I could give zero stars I would.
December 2023 by John McIntosh
Booked in 11.30 taken in at 12.15, stripped two tyres of rims then found my tyres were not in stock till 3pm. Tyres back on went ho e and back in at 3pm . One wasted day
