November 2023 by Robert Sinclair
Terrible service from a woman who dropped the ring that I was ordering and shouted out as I walked out ?excuse me did you take the ring? for all passers by to hear,I felt so humiliated! turns out that she dropped it on the floor herself,just because I?m a certain skin colour doesn?t mean that I?m a thief!.
November 2023 by Leonie Bisset
I received fantastic service. Nicola was able to quickly direct me to what I was after.
October 2023 by Arthur Daly
Excellent service from Allison from start to finish as he to wait on ring been made bespoke thanks again
September 2023 by Jon Laws
Really helpful staff who take time to explain details to you and go out of their way to make you feel welcome. Recommend this shop if you are looking for a special item for a loved one (or just yourself).
September 2023 by Nick Dobbie
Amazing service from Audrey at the start to help me look through options and then Skye to get things over the line!! They were so helpful and couldn?t do enough for me at each visit!!
September 2023 by Ian Kelman
Been superbly served, helped, and advised by Laura for many years. The staff are the main reason I come here.
September 2023 by kirsty bower
Bought a present for my best friend for her birthday amazing service the ladies were lovely
August 2023 by Angie Nellies
Amazing service as always from Laura and Allison in the Dunfermline store. Welcoming, experienced and always makes me laugh ?
June 2023 by Tetiana Antonenko
Got served yesterday by lovely girl called Rikke, super friendly and always smiled, as well as a professional at her job.
June 2023 by Tracey Hutcheson
Great service, Allison helpful as always. Love going into shop and always welcome.
June 2023 by Sadiya Petersen
I had the most amazing help from Nicola and Allison in the Kingsgate shopping centre. They were helpful and friendly and very knowledgeable.
June 2023 by JAMES SHAW
Super service by top sales person
June 2023 by Kenny Arnott
Always great service and knowledge from the staff
May 2023 by Neil Mackie
Always an absolute pleasure to shop at Ernest Jones Dunfermline! Rikke, Laura, Alison & the entire team are so knowledgeable and helpful!
April 2023 by Luca ?Otago?
Absolutely terrible! We ordered a watch over a week ago go be delivered this Wed for a wedding this Sat. It is now Friday (night before the wedding) and this store sold the watch we had ordered online and did not deliver it. After multiple times calling Ernest Jones we found out that it was the actual store?s fault.??Absolutely unacceptable. Since Wed we have gone through so much pain. The online system said a week ago ?being picked up? but it really was NOT.? Customer Service ZeroOverall ?
