December 2023 by Scott Stanners
Been with EE forever. Always happy with them. Went into the shop in Dunfermline today for an upgraded for my wife. Staff where fantastic. So helpful. Kayleigh guided us onto a new I phone. Very happy, will keep coming back.
December 2023 by Emrah Türkmen
Shocking joke they made. they told me your phone will arrive after 3 weeks. As no body call me or anything. I pop in the store. They told me we send your phone back because they received the phone 1 week later. I did leave an alternative phone number and everything. As I?m my father?s son I?m always happy ??
December 2023 by Colin Graham
I was changing my WiFi contract and buying a new phone,which took 2 and a half hours it seemed that customer numbers were more important than actually finishing with the novice(me)who was l left with a new phone with a lot of questions and transferring details waiting to happen.
November 2023 by richeyboy35
very helpful and took the time to help me
November 2023 by brian stanley
Good customer service
November 2023 by Leslie Mitchell
In to renew my mobile ,very pleasant staff and very knowledgeable .All my information transferred without difficulty .Would recommend them
October 2023 by Leigh-Anne du Toit
Pity I cannot give them minus stars they do not deserve even 1 star. Made the huge mistake of taking my phone to my service provider EE at Kingsgate Shopping Centre when I had an issue with the screen. They wanted over £400 pounds from me as they advised that the issue was not covered under the manufacturer warranty. This was completely untrue. I decided not to go ahead with their repair and took my phone to the manufacturer myself. They repaired the phone under the warranty as the fault is a known fault with my type of phone. EE ought to have known this and if not should have checked with the manufacturer directly. I wonder how many of EE Dunfermline customers are charged for repairs that are covered under the manufacturer warranty. This appears to be a con. Don't trust EE Kingsgate Shopping Centre - they cannot be trusted. Will never set foot in the shop again.
September 2023 by Abbey Miller
Good guys, nice phone's. I go every year and upgrade with no problems, so go check them out.
September 2023 by Fred Mayne
Staff are very helpful, I am a tec person so if I have any problems with my device I call in and get advice
September 2023 by Rodney Lunn
Good phone shop And great customer service
August 2023 by Tony B
Very helpful and professional staff
July 2023 by Margaret Ford
I accompanied my friend, who had a couple of questions about her new phone. Staff were very helpful and patient and nothing was too much trouble
May 2023 by Steve Allchin
Nice phone shop with a great choice of phones and tariff options.Staff were very friendly and helpful with my questions.
May 2023 by Lauren Harris
Every time I've had an interaction in store, I've always been served by Shaz. He goes above & beyond with customer service, and I am always extremely happy with the service provided.
April 2023 by Helen Williams
Keep up your amazing customer service?. My thanks to you all for all the help you gave me after renewing my contract then having problem with my phone's. Your all a credit to your job hope EE appreciate how great thereteam of colleagues are in the Dunfermline Fife Store are!! Nothing is too much bother. Thanks again for all your help.