June 2023 by Google user
Chloe was excellent during the whole sale process. Very supportive and wanted to ensure we chose the right laminate and carpet - not pressured at all to make a decision - just wanted to make sure we were happy. Worked brilliantly to two brilliant teams for the laminate fitting and the carpet fitting. Kept us regularly updated as to where we were re the ordering and fitting. Would definitely recommend.
April 2023 by Louise Daglish
Excellent customer service today with Ross. From a warm, genuine welcome as we entered the store to a professional and knowledgeable experience from start to finish, I would definitely recommend this store. Ross was friendly, informative, efficient and enthusiastic throughout our interaction. 10/10 for exemplary customer service.
April 2023 by sarah butler
Excellent customer service from Chloe at the Dunfermline branch. I went in with my 6 year old and there was a competition to find woolley the sheep, which entertained him whilst we discussed the sale, which is a great idea. Once again, thank you for a very efficient service.
April 2023 by Colin Grant
Ross was really helpful in choosing some vinyl flooring. He wasn?t pushy when trying to make a choice, he explained the options and left me to have a think. He was knowledgeable about the products, answered any questions I had and was also able to get me an earlier delivery slot. I?d come back here for any future flooring needs.
April 2023 by adele johnston
Ross was amazing today when I came in with my gran for a new bed. He took time and was very patient with us. Excellent service
April 2023 by Craig Stephen
I had great service from Ross in store today. Super friendly, lots of product knowledge and made everything really clear for me as a first time flooring buyer. Would definitely recommend.
April 2023 by John Lyell
Second time using this company. Prompt, reasonable cost and pleasant staff. Excellent. Will use again.
March 2023 by Adele Westwater
Chloe was absolutely lovely and was able to get me the perfect bed today. So happy with her help and she was just lovely.
January 2023 by Marilyn Walker
Amazing Service from start with Sean in the shop & the brilliant Carpet Fitters, Declan & Coll who were super kind & efficient putting the furniture back in as well - Can highly recommend.
December 2022 by Andy H
Called into the Dunfermline branch and got great advice and ideas from Kathleen. She was very patient, showed us various samples and then arranged a surveyor to attend our house.The surveyor turned up the following day, as arranged and spent ages making sure everything was measured correctly.The carpet fitter turned up on the planned day, emailing us the night before to give us a time, and him and the two young lads did a brilliant job of fitting the upstairs landing carpet, as well as a runner on the stairs. They even planed an airing cupboard door, which was catching, as well as hoovering up afterwards.All in all, a really good and hassle free experience of getting a carpet fitted. JH, Dalgety Bay.
December 2022 by Karen Watt
Natalie was absolutely professional and had so much knowledge. My mum ordered her livingroom, dining room and stair carpet and nothing was a problem or bother to Natalie.. Great asset to your company. Thank you Natalie
December 2022 by naomi stobbs
We visited the store today looking to purchase a bed. Chloe was really friendly and helpful I'm making a choice. We left having made a purchase.
November 2022 by Stuart Macdonald
Not taken delivery of our carpet yet but I must give 5 stars for the service from ordering samples, reciept of these and then calling carpetright who amazingly these days answered the phone pretty quick. It was answered by Carl in the Dunfermline store who really was excellent - he was honest with me in terms of delivery time expectations and when he didnt know the answer to a question he went away and got me the right answer quickly. He gave good old fashioned customer service which seems rare these days. Very impressed with Carpetrights whole sales process here including follow up emails....Hope my carpet is as good!
October 2022 by Suzanne ellis
Recently had flooring installed throughout my house. Had amazing service from start to finish from Natalie and her wonderful team in Dunfermline store. 10/10. Would recommend them highly for professionalism and high quality products and workmanship. Thank you
October 2022 by Earlie Rose
Chloe was fantastic. With no pressure she showed us the products and answered questions we had. She even loaned us the sample to try in the house to see what it looked like with our decor so we could make a better decision. She took care of all the details and even sent to fitter to the house to ensure we had everything covered. Fast and friendly service is much appreciated. And got a good price for everything we needed. Highly recommend Chloe and Carpetright.
