June 2025 by Michelle Hunter
I am a pensioner and try to save a few pounds each month to treat myself to perfume or cosmetics.I went into Boots Dunfermline to buy some Angel perfume.Stood at perfume counter but no one serving. Went to checkout and assistant came to serve me with perfume. Asked her for Angel which was on offer. She was chatting to me about who in her family wears it. She brought perfume out of cabinet,put purchases through till,still chatting to me,I paid and put purchases in bag. When I got home,I put purchases in bedroom, then went to collect grandson. The next morning,I started to open cellophane ,when I noticed I had been sold
Angel Elixir which I do not like nor wear. I went back to Boots with receipt and perfume,but was told because cellophane was opened they could not sell it so would not exchange it. Sales assistant just said sorry but they could not do anything. This was Boots employee that made the error,not me. I am being punished for assistant's lack of attention even though the packaging is exactly the same,the assistant should have ensured that she was selling me what I asked for. I now have used my savings and don't even have perfume I like. I will not spend 1p of my savings in Boots ever again
February 2025 by Wayne Craigie
I went to boots opticians
To get my glasses repaired
Snapped screw the young lady who helped me was absolutely fantastic
02/02/25 (Dunfermline boots)
November 2024 by Ru Animates
A common problem these days, this store is drastically understaffed. One person on the perfume counter also serving customers at makeup counter. People standing and waiting without even an acknowledgement from the staff member just to say she?s seen you and she will be there as quick as she can.When she did finally serve me she took payment and left my items on her side of the counter and walked away leaving me to reach over.Stores used to be grateful for your custom now your chewed up and spat out
September 2024 by Margaret Welsh
Very poor customer care. Went in to collect my prescription today at 1.45pm and was rudely told to come back at 2pm as they were closed until 2pm. Went back at 2pm and noticed that their clock was slow, showing 3 minutes to 2 but checked my phone and it was 2pm. Rudely told to wait another 5 minutes as the pharmacist was in a meeting. Decided to serve me when their clock was showing 2pm and surprisingly enough it was still the same 2 rude females. I will now pick up my prescription from another pharmacy.
December 2023 by Christopher Shakespeare
A good chemist and store.
December 2023 by Graeme Hobson
Got my emergency perception here today . Thank you so so much !! ?? x
July 2023 by Liz Adamson
Went into the Dunfermline store to purchase a perfume. I was in the shop 10 minutes looking for a staff member to assist before heading to the perfume shop where I got my perfume. Surely if your product is in locked cabinets there needs to be a staff member available to assist customers.
June 2023 by Tracey Brown
Staff helpful and friendly in the pharmacy department
May 2023 by Margaret Ford
Good range of products. Friendly knowledgeable staff.
April 2023 by Sean
Had to come by to pick up extra medicine due to an issue with my regular GP. The pharmacist was absolutely lovely and went through everything with me.
March 2023 by Lindsey Campbell
Boots always give a good service!
December 2022 by Christine Crawford
Saw the pharmist on boxing day, diagnosed shingles and gave me a prescription in 20mins, great service thankyou.
December 2022 by Willie Marr
Spent £60 on a gift set today and all chucked in the box ????? Everything fell out when got home?
December 2022 by Stuart
Decent offers in-store on many of the Christmas gift boxes, I picked up a few for 1/2 price
December 2022 by Jack Smith
Great store - Kelly at the pharmacy is fantastic and very helpful with any questions when i needed a prescription asap.
