August 2025 by Dave
Beautiful food, so good it's almost worth the insane prices - £13 for 2 strawberry tarts and a packet of tattie scones? Come on! It's not THAT good. One member of staff almost always gives you the impression that she'd rather be left alone and you, as a customer, are entirely unwelcome. Put it this way - Greggs staff are unfailingly polite, their prices are a fraction of F&D and their food is maybe 75% as good....so....you know....just saying.
July 2025 by Kwll Lll
travelled from canada to try the fudge donuts. was it worth it you ask? absolutely. the fudge donuts were insanely delicious, i will never forget them ??
July 2025 by ???
This was honestly one of the worst pastry shop experiences I?ve ever had in Europe.
The woman who served me (an older white lady) picked up the pastries with her bare hands ? no gloves, no tongs, nothing. I was completely shocked. She had also been handling the cash register and walking around the café, so her hands were touching all sorts of surfaces. Extremely unhygienic and unacceptable, especially for food service.
I bought a chocolate profiterole and a strawberry-shaped cake, then noticed there were seats available with other people sitting down and eating. Since the profiterole was quite big, I sat down to eat ? only to be approached immediately and told that I had to pay an additional £1.95 to sit and eat, even though I?d already bought their desserts. I explained that I didn?t realize there was a dine-in fee, as there were no clear signs, and the table menus featured the same desserts I just bought. I even offered to order a drink from the menu, but she insisted I must pay the dine-in fee anyway since I had already started eating.
It gets worse. She made me get up and walk back to the counter just to pay the £1.95 fee, then spent almost 10 minutes fumbling with the payment machine, repeating ?just a moment? and ?sorry? over and over again while I stood there awkwardly holding my half-eaten profiterole. It was incredibly frustrating.
As for the pastries: the profiterole was okay, but the strawberry one was just so-so.
Overall, the hygiene standards, service quality, and customer treatment were bad. This experience left me with a very negative impression of Dundee. First time ever I felt the need to leave a 1-star review on Google.
July 2025 by Andrew Walker
Excellent service today for me and my daughter by the welcoming staff at the sit in section of the cafe. Proper old fashioned service means this is our go to lunch spot when in Dundee
June 2025 by Enid Sutton
A favourite place of mine! Delicious cakes and steak pies and a good cup of coffee. Try the fudge doughnut or coffee tower, fantastic.
June 2025 by Abin Sunny
The food was absolutely amazing ? full of flavour and beautifully presented. Unfortunately, the experience was let down by the rude and unwelcoming staff. It really took away from what could?ve been a perfect visit. Great food deserves great service to match. Hopefully, the customer service improves, because the kitchen team is clearly doing an excellent job.
June 2025 by Mathew Smith
Brilliant bakery and tea shop. If I lived in Dundee I'd never be out of this place!!!
June 2025 by David Watt
Brilliant service! Lovely staff. Good food!
May 2025 by Jose Pelayo
Great food, very quaint.
May 2025 by Irene
Love this bakery! Visited yesterday and got a selection of cakes - the strawberry danish, butterscotch finger and apple pie were delicious. Staff are so friendly and welcoming. It?s like stepping back in time to my childhood at this traditional bakery.
March 2025 by Jacek Pawlyta
Nice bakery. Wonderful climate.
January 2025 by Samuel Harrison
Best bakery in Dundee! Plenty of options to choose from. The fudge doughnut and Dundee cakes were delicious! Very friendly staff and relaxing atmosphere
January 2025 by Krista Plociennik
Don?t miss out on the fudge doughnuts!
December 2024 by Alexander D
got some cakes here to take away. was very disappointed in the quality of the fudge donuts. no where what they used to be and the dough part was very oily. Belgium biscuits were good but the yum yum were hard and tough.
November 2024 by Phoenix Crafts
Treats their staff disgracefully, refused to pay a senior citizens wages leaving them destitute no food gas or electric three weeks before Christmas would deffinetly not deal with this company
