September 2025 by Adam Roberts
Looking for footballs for my son online. Came across direct soccer - clicked on the Mitre Impel One 24 football. On the description it stated that you would receive a free bag if you ordered 10 footballs. Further down the page it asked how many footballs you wanted to purchase. Clicked on 10 so I would receive the free bag.
- Delivery was quick footballs were fine but no free bag. (My excited son had blown the balls up before I realised the bag was missing).
Contacted customer services to tell them I had not reviewed the free bag.. customer services said it?s because I hadn?t clicked on the link on the description to get the free bag and that it was a different order code to receive the free bag? the footballs are exactly the same! The customer services suggested I send the footballs back get a refund then order the same footballs but click the link for the free bag. ????? unfortunately doesn?t sound like there is much common sense. Description/ layout of website seem misleading / confusing.. Won?t buy anything from them again.
September 2025 by Charlote Fraser
Easy to find, quick service
July 2023 by Mark Banks
Always a superb service the number 1 place to go for footballs thanks from all at Aspull juniors FC.
June 2023 by Dave Patterson
This is the email I have just received from Direct Soccer: 'The washing instructions for the garment only are provided by the supplier, and these are often not suitable for personalised clothing...we are unable to provide a replacement on this occasion'A clothes company which sells clothes with washing instructions attached which shouldn't be followed. How ridiculous is that?!I have no doubt they will claim, as they have done in emails, that a bit of paper was included in the packaging. How practical is it to check every random bit of paper they send, make sure you memorise the details, and remember that those instructions override the ones attached to the garment.I probably wash a hundred garments a week, imagine how long it would take if all clothing suppliers expected you to do that?!
March 2023 by Inspired gas service ltd
Absolutely fantastic service after now 6 orders with out fault and such care and consideration taken with each. Highly recommend
March 2023 by Mr Bradley
Superb customer service, personalised item on Monday. Received on Thursday morning. Absolutely amazing turn around for an item that was needed at short notice
February 2023 by HOT Recording Studios
Ordered our squads football shirts the final product was great! Also the customer service was even better adjusting our logo colours until it worked with us. Would definitely recommend and use again. Special thanks to Robbie with meeting our needs and to our final product. Berry?s Boys FC!!!
February 2023 by Liam Mills
Absolutely blown away by the pricing, the customer service and the delivery time.This is my first time ordering with you, picked up a range of kits and equipment (circa £120) but I will DEFINITELY be back soon to order more.I placed an order Wednesday afternoon. I realised I made a mistake (my fault) in some of the personalisation so I emailed. It was dealt with Thursday morning, shipped and arrived with me Friday. My lad is over the moon he gets to wear his new threads this weekend :)Great work!
February 2023 by Gregg Nelson
Stock on system on internet was correct. Stock was packaged and ready to pick up. Will be back for our kits for new season.
December 2022 by antony mctavish
I?ve had 2 separate orders from direct soccer now?. Both orders contained 12 items each and I?ve gotta say I couldn?t reccomend this website enough?. Not only are they the cheapest around but the products are fantastic, delivery is very prompt and communication is also very good. My under 6 team really appreciate their gear ??
October 2022 by Stephen Kurtz
The prices are good but when something goes wrong the customer service isn't. Website said product was in stock and I needed it in a hurry. 4 days later I get told there was an error and the product was actually out of stock. Agreed to an alternative similar product but told Direct only to dispatch if they could guarantee to meet their original delivery date (i.e. guys it's your problem so get the product to me quickly or don't bother). They agreed by email to this and then missed the date. Had to rush out and spend more money from another local shop and their customer service was then awful. They apologised but nothing beyond that. Out of pocket and out of patience with Direct. Won't be buying there again!
October 2022 by scott strachan
Ordered full strips and training tops and coats for the the kids football team. Everything was perfect and great quality. First class service at a great price from a brilliant team. Looking forward to working alongside Sports Direct in the coming years.. ??????????
August 2022 by Sylvia Hall
Waiting 19 days for socks ,called them and they said their waiting on sizes to come in after telling me last week they were sent joke
August 2022 by Steve Drake
Spend £300 on 30 footballs, poles, Bibs and hoops.I only received 29 balls.I Let them know same day and they said there is nothing more they can do.Such a shame as everything else seemed good.Was clearly a picking error as box had not been tampered with.**Update:** Issue has finally been resolved.Many thanks
July 2022 by Sajib Ahmed
Stay away from this company. They and their courier lost my parcel and making all sorts of excuses not to refund me. Promise to call me back many times but nothing. I explained my contract is with them not their courier so their investigation has no bearing on my refund so why are they not refunding. They can not answer. Had to aproach my bank now to raise a dispute.
